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Dhafer Benhamouda

Dhafer Benhamouda

Followers of Dhafer Benhamouda461 followers
location of Dhafer BenhamoudaDoha, Doha, Qatar

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  • Timeline

  • About me

    Key Accounts manager at Vodafone Qatar

  • Education

    • Issep

      2011 - 2014
      Licence fondamentale Physical Education Teaching and Coaching

    • Elhawaria school

      2007 - 2011
      Bachelor of Technology - BTech Good

  • Experience

    • Vodafone

      Aug 2015 - now

      • Accountable for delivering a longer-term broad and deep strategic relationship with key accounts• Planning and presenting reports on account progress, goals, and initiatives to share with team members, stakeholders. Responsible for Kiosk /Channel P&L• Developed & implemented strategies for accomplishment of business targets.• Analysed business trends and involved in implementation and promotion of new product lines to customers• Planning and coordinating administrative procedures and systems to streamline processes.• Smooth conduct of shop in shop operations. Ensure that Vodafone products /services are available in all key accounts.• Handling customer inquiries (Sales, Service, Complaints) to new and existing customers and provide them with unmatched experience• Lead, coach & motivate a team of kiosk advisors by way of Involve, Inspire, develop to bring in new ideas & fresh thinking.• Evaluate/monitor employee skills, channel performance and productivity to identify areas of improvement• Day to day administration tasks of shop in shop operations:- Create work roster & ensure appropriate staffing level is in place.- Coordinate activities and operations to secure efficiency and compliance to company policies.- Coordinate with backend / retail stores to ensure customer matters are resolved in timely manner- office management duties including maintenance, supplies, correspondence with other Key retailers and execute supply chain functions to move products from distributors to retail outlets.- inventory of stationery supplies /equipment’s and purchase of new materials with attention to budgetary constraints• Develop individualized and group training programs for different product and services projects to address specific business needs.• Manage contract and price negotiations with vendors, service providers and location lease. • Collaborate effectively across functions/departments/teams.• Merchandising, ordering ,cash, inventory and Stock Control. Show less

      • Key Accounts Manager

        Apr 2023 - now

      • Experience Team Leader

        Jan 2022 - Jun 2023

      • Retail Team leader

        Sept 2018 - Dec 2021

      • Retail Senior advisor

        Jan 2017 - Aug 2018

      • Retail Sales Advisor

        Aug 2015 - Dec 2016

    • Apple

      Aug 2021 - Apr 2022
      Brand Ambassador

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Dhafer Benhamouda
      Brand ambassador for apple in Vodafone Qatar Apple Aug 2021 Selected as apple brand ambassador in Vodafone Qatar Official apple excellence program member and apple champion program
    • Awarded to Dhafer Benhamouda
      Imtiyaz awards Vodafone Qatar Aug 2017 Top retail Team leader
    • Awarded to Dhafer Benhamouda
      Apple developer program member Apple Jul 2016 Selected part of apple global developer program
    • Awarded to Dhafer Benhamouda
      Top Knowledge employee Vodafone Qatar Jun 2016 Top knowledge award from Vodafone Qatar based on one best way program