Nikash Syal

Experience

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  Ossagho Corporation

  Sept 2011 - Apr 2013

  Software Developer

  • Working extensively with Cursors, Triggers and stored procedures in SQL server 2008• Efficiently employing LINQ & WCF services to carry data over the server • Effectively carrying out product presentation using Ext.Net Controls, HTML & CSS and broadly performing the tasks by applying the Web User Controls and Application Logic in C#• Implementing SAP Business Objects for generating customized business reports for the client and serving in reducing the printing cost up to 35%• Instrumentally directing efforts towards the development of new module for the clients, suppliers & customers and facilitating an easy review of online invoices & orders Show less

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  ResponseTek

  May 2013 - Aug 2014

  Software Configuration Engineer

  • Working with Client Management, Product Management, Development, and QA teams in Canada, the U.S. and the U.K. to implement solutions to meet client needs.• Configuring the ResponseTek software solution as required for a client engagement.• Developing custom components as required for client data integration and meeting specific business requirements• Working closely with Lead Project Manager in project management activities• Ongoing support of clients by phone and e-mail, working closely with key client contacts and end users to provide outstanding service.• Executing Configuration Change Requests from Client Managers for Existing Customers.• Executing User Support/Management Requests.• Supporting Business Analyst data & information requests.• Developing internal tools to support/automate administration, configuration, implementation and analysis of new/existing clients. Show less

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  Basware

  Sept 2014 - now

  • Maintaining SLAs, IT Service Continuity, Incident, Problem, Change, Configuration, Event and Performance Management• Day-to-day interface into the Incidents process and is responsible for ensuring the execution of the process.• Tracking open incidents and identifying any incident that requires increased focus to meet committed service levels (e.g., hosting incident meetings as required, 1:1 mentoring, escalation) • Interface with Problem Mgt and participate in Problem Review board or PIR (post-Incident review and help Problem manager to publish the RCA with corrective and preventative actions (CAPA)• Track Missed SLA and corrective actions taken for incidents/ problems. Ensuring all incidents are resolved within agreed TAT. • Acting as a point of escalation for day-to-day incident issues and escalating the Incident Owner Groups as required to bring the resolution of the incidents back on schedule Show less •Technical mentorship, Technical/Project delivery performance issues, managing delivery processes.•Ensuring complete adherence to SLAs for all operations of workflows/sessions/jobs early stage involvement in design level discussions.•Develop clear and detailed technical & process documentation (processes for service-requests; SOPs for incidents). Develop and maintain known-error-database (KEDB) documentation for operational issues.•Handling and fixing Production Issues/Bugs for various solutions/products Show less

  • Solutions Architect

    Nov 2021 - now

  • Manager, Technical Consulting Services

    Apr 2021 - Aug 2022

  • Associate Lead Consultant

    Apr 2020 - Mar 2021

  • Senior Integration Consultant

    Nov 2018 - Mar 2020

  • Senior Technical Consultant

    May 2016 - Oct 2018

  • Technical Consultant

    Sept 2014 - Apr 2016