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Patrick Smink

Patrick Smink

Marketing Intern

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location of Patrick SminkEnschede, Overijssel, Netherlands

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  • Timeline

  • About me

    Global CX Manager @ Hewlett Packard Enterprise | Lean Six Sigma master black belt | Project manager PMP® | Coach

  • Education

    • Stenden Hogeschool Leeuwarden

      1989 - 1994
      Bachelor's degree Management & Economics

    • University of Portsmouth

      2011 - 2013
      Master of Science Strategic Quality Management

      Strategic quality management provides a deep understanding of quality and its role in the organisation together with techniques to make a significant contribution to an organisation’s strategic vision for success. Helps with the effective implementation of policies to achieve customer focus and continuous improvement.

    • College of the Ozarks

      1993 - 1994
      BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

      One-year exchange program.

  • Experience

    • Purgatory Resort

      Sept 1994 - Jul 1995
      Marketing Intern

      Internship in the resort's marketing department. Assisted with advertizing, sales programs and events.

    • Oad NL

      Feb 1996 - Jun 1998
      Marketing Specialist

      Marketing research and sales promotion programs

    • Digital Equipment Corporation (USA)

      Jul 1998 - Jun 1999
      Support engineer

      Global service desk engineer. Dedicated multilingual user support for a strategic global account (DOW Chemical).

    • Compaq Computer Corporation

      Jul 1999 - Apr 2003
      Service Delivery Account Manager

      Channel Partner Account manager. Responsibilities included management of the service delivery performance, quality, customer satisfaction and meeting/exceeding efficiency targets.

    • HP

      Apr 2003 - Nov 2015

      Drive cost-efficiency and customer satisfaction projects to improve the Global Support Delivery (GSD) customer experience in the EMEA region. Responsible for several service delivery programs aimed at HP's Channel Partners in the EMEA region. Focus on providing high quality, cost-efficient logistics, supply chain and partner management solutions.

      • EMEA Project Manager

        Mar 2008 - Nov 2015

      • Service project manager

        Apr 2003 - Mar 2008

    • Hewlett Packard Enterprise

      Nov 2015 - now

      Global program manager in the operations & enablement quality team. Experienced cross functional team leader working with various subject matter experts to solve critical business problems with a defined scope for solutions and services. Current improvement projects:- High performance computing process improvement including support for the CRAY integration- Hybrid IT software-defined solutions (Simplivity) customer satisfactionOther responsibilities - Lean Six Sigma (LSS) and Minitab training- Green- and black belt mentoring and coaching Show less

      • Global CX manager

        Nov 2023 - now

      • Global value stream manager

        Sept 2020 - Oct 2023

      • Global Program Manager

        Nov 2015 - Aug 2020

  • Licenses & Certifications

    • PMP® Project Management

      PMI - Project Management Institute
      Feb 2011

    • LEAN Kaizen Black Belt

      Hewlett Packard Enterprise
      Jan 2022

    • Lean Six Sigma Black Belt - Minitab

      MoreSteam
      Mar 2020

    • Lean methods accelerator

      MoreSteam
      Jan 2017

    • Kaizen leader

      MoreSteam
      Jan 2018

    • Lean Six Sigma Black Belt

      HP
      Apr 2009

  • Honors & Awards

    • Awarded to Patrick Smink
      TSG Top achiever award Hewlett Packard Apr 2007