Christian Piamonte

Experience

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  Conectar.biz

  Mar 2012 - Jun 2012

  Platform Administrator

  Ensure the proper functioning of the mass email and SMS delivery platform by programming monitoring alarms to act immediately in case of a system failure. Use tools like Postgres for querying and updating the database to control the platform's behavior and generate reports manipulated in Excel. Additionally, provide level 1 and 2 customer service when the platform fails, proposing alternative solutions. Search for international SMS providers to carry out the respective interconnections. Generate weekly management reports to track assigned tasks. Show less

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  Telintel

  Jun 2012 - May 2017

  Provide support and solution to the problems of operation of computer systems, bothservers and local equipment and in home apps, supporting the task of carrying out functional tests. Perform review of both hardware and software components of each of the servers through monitoring tools such as Zabbix. Promote the use of computer tools that allow the transfer of information safely, between each of the existing areas, both locally and internationally. Server firewall management. Handling SQL Server and mysql Show less Provide support on the company's internal PBX, as well as PBX configurations (asterisk) that are provided by Telintel. Support on telephone plants and internal products under the SIP protocol offered by the company nationwide and in countries such as the USA and Guatemala. Query, update, and insert operations on the SQL Server softswitch database. Customer service on products offered, including telephony to Supercable TV users, providing alternatives for immediate solution of the problem. Scripts in Java or PHP to provide solutions to specific problems. General knowledge of the operation of communications through SIP protocol. Show less

  • Junior server manager

    Jan 2016 - May 2017

  • VoIP Support Engineer

    Jun 2012 - Dec 2015
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  Algar Tech

  May 2017 - Mar 2018

  OSS Technologist

  Provide on-site support to users of the Sanofi network in Colombia, using OS provisioning tools such as Vortex, encryption such as Bitlocker and meeting requirements under the guidelines of the ITIL methodology. Resolution of hardware and software incidents, asset management, backups and subtasks that these activities require

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  Audara

  Mar 2018 - Oct 2020

  IT Support Engineer

  Implement and support multi-channel solutions for BPO clients whose core business is based on call center applications for large stores, respecting quality standards and defined service level agreements. Administration of Linux systems that support these solutions as well as the administration of its firewall. Sometimes it is necessary to implement custom solutions that involve development of AGIs for asterisk using PHP. Apache, Asterisk and mysql service configuration, as well as application licensing control. Assembly of productive environments in virtualizers such as Proxmox and XenServer. Use of bash scripting Show less

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  KPMG en Colombia

  Oct 2020 - Jan 2022

  Applications support Enginner

  Ensure the correct functioning of servers and applications used for consulting and auditing for internal and external clients, which are mostly found in Windows Server environments, with website administration in IIS and SQL Server databases using tools like jobs, SP, triggers, scripting, user administration and backup operations . Maintain constant communication with both national and international providers of such applications in order to manage incidents inside the SLA breach established. Support continuous improvement of processes in the area that involve automation and / or low or medium complexity developments Show less

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  Sutherland

  Feb 2022 - May 2022

  Operation support services

  Guarantee the correct operation of the Nice Trading Record application that allows the recording of calls from different origins (PBX, Teams, softphones), allowing compliance with the regulations that govern banks in the USA. It is based on components as Windows Server, ISS, SQL server among other applications in home.

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  Visa

  May 2022 - now

  Sr Tech Support Specialist