Sruthy Jacob

Experience

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  Sutherland

  Jun 2017 - Dec 2019

  - Provide technical & billing support via email & phone to customers. Troubleshoot customer connectivity issues.- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity- Responsible for end-user support, partnering with clients to resolve their IT issues. This includes challenges like password resets and escalating the cases to the Tier 2 agents.- Meeting client service level agreement targets while maintaining a high level of client service. Show less

  • Technical Customer Associate

    Jan 2018 - Dec 2019

  • Help Desk Support

    Jun 2017 - Dec 2017
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  SpyroSys Training & Consulting

  Dec 2019 - Jun 2020

  Software Tester

  - Worked as a trainee for 6 months- Analyzes and writes test standards and procedures. Maintains documentation of test results to assist in debugging.- Knowledge of Defect Life Cycle and Defect Severity and Priority.- Experience in test design, defect tracking & management, and reporting- Software Automation Testing with specialization in Core Java, Oops concept, Selenium, TestNG, Maven, Postman, GIT and GitHub, and Jenkins.- Experience in performing systems/functional testing in a waterfall and Agile Software DevelopmentEnvironment.- Writing Selenium WebDriver automation scripts in JAVA websites- Hands-on experience with various testing like Sanity, Functional, Integration, System testing, Regression, End to End, User Acceptance Testing (UAT). Show less

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  5 Spice Dining

  Sept 2021 - May 2022

  Food floor supervisor

  - Assist in the hiring and training of new employees as well as the continuous training of existing staff- Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff- Maintain high-quality food standards- Oversee our kitchen staff’s compliance with all health code and sanitation requirements- Provide exceptional customer service and lead staff to do the same- Respond to customer complaints quickly and resolve them effectively- Develop strategies for improving our customers’ dining experience- Work with staff to project future needs for kitchen supplies, goods, and cleaning products.- Maintain inventory of all needed supplies- Identify methods our restaurant can use to cut waste, decrease costs, and improve profits- Manage the work schedules of our restaurant’s staff Show less

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  S&P Data Digital

  Aug 2022 - Apr 2023

  Telecommunication Sales Representative

  - Maintain and grow sales relationships with existing clients- Identify and solicit potential clients- Assess client's needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms- Provide input into product design where goods or services must be tailored to suit clients' needs- Develop sales presentations, proposals, or other materials to illustrate benefits from the use of goods or service- Estimate costs of installing and maintaining equipment or service- Prepare and administer sales contracts and maintain customer records- Consult with clients after sales to resolve problems and to provide ongoing support- Troubleshoot technical problems related to equipment- Develop and maintain technical product or service knowledge to explain features to clients and answer questions about goods or services- Develop, implement and report on marketing plans and sales strategies to achieve business goals- Assess market conditions and competitors' activities and develop an awareness of emerging markets and trends- May supervise the activities of other technical staff and sales specialists.- May offer training in the operation and maintenance of equipment Show less

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  Consolidated Credit Counseling Services of Canada

  Apr 2023 - now

  Credit Counselor Assistant

  - Assist clients by proposing solutions to address financial objectives such as business expansion, debtmanagement, investment, and other financial goals.- Call monitoring, evaluation, and coaching to the credit counselors.- Research and evaluate loan applicant's financial status, references, credit, and ability to repay the loan- Complete credit and loan documentation.- Submit credit and loan applications to the branch or credit manager with recommendations for approval or rejection, or approve or reject applications within authorized limits ensuring that the credit standards of the institutions are respected.- Providing assistance through multiple support mediums like phone, and live chat.- Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action. Show less