Experience

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  Citiustech

  Dec 2016 - Jan 2021

  Business analyst

  Improved process compliance and consistency, resulting in a 25% reduction in errors and rework. Led the implementation of Agile and Waterfall methodologies, ensuring project deliverables met business objectives and were delivered on time and within budget. Managed UAT efforts and achieved a 95% satisfaction rate among end-users. Conducted comprehensive system and user acceptance testing, ensuring software met quality standards and user expectations. Facilitated JAD sessions with cross-functional teams, resulting in a 20% reduction in project delivery time and enhanced stakeholder satisfaction, and maintained database stored procedures and SQL queries. Utilized GIT and JIRA to manage project documentation and track issues, changes, and requirements. Enhanced stakeholder communication and engagement, leading to a 15% reduction in project misunderstandings, and scope changes, and ensured on-time project delivery, resulting in a 15% increase in client satisfaction. Utilized various analysis techniques, such as cost/benefit analysis, impact analysis, GAP analysis, risk analysis, and SWOT analysis, to evaluate project feasibility and identify opportunities for improvement. Show less

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  Syneos health

  Oct 2023 - now

  Business analyst

  Worked with Agile methodologies and streamlined workflows, boosting team productivity by 28%. Collaborated with cross-functional teams to gather and document requirements, including Functional Requirement Documents (FRD), Business Requirement Documents (BRD), and System Requirement Specifications (SRS). Managed and tracked project progress using project management and reporting tools, including MS Project, MS Excel, MS Access, MS SharePoint, and Tableau. Conducted in-depth interviews and stakeholder workshops to elicit and document business requirements. Played a key role in process improvement initiatives, applying Six Sigma methodologies to reduce defects by 15% in a critical workflow. Coordinated user acceptance testing (UAT) and facilitated Joint Application Design (JAD) sessions, streamlining communication, and ensuring project alignment Show less