Experience

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  De corazon

  Mar 2013 - now

  Founder

  My company is specialized in producing vegan, gluten-free, handmade marmalades from locally grown fruit in Costa Rica. We utilize second-hand fruits to battle food waste. We aim for sustainable, eco-friendly products.Blackberry, Goldenberry, Strawberry and Pinneaple. @goldennatura

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  World vision

  Jan 2017 - May 2017

  Human resources analyst
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  World vision

  Sept 2018 - now

  Coordinates the team of global CRM Officers (Philippines, Kenya and Costa Rica), maintaining customer satisfaction by defining and developing service and timely response and support to Customer Service, Change Management, and Communication needs. Leads the internal communications for Shared Services by sending, crafting, writing, editing and designing newsletters, communication campaigns, event invitations, announcements, Town Halls, periodical reports and emergency updates.Fosters the creation of a customer-centric culture within Shared Services by creating, crafting and facilitating targeted customer service training for all staff members. Creates internal Customer Service Campaigns and events. Manages the coordination of the Voice of the Customer collection via surveys, complaint management system and the C-SAT cycle. Provides Change Management expertise supporting implementations and initiatives in coordination with other teams and customers. Develops and identifies potential people-side risks and anticipates points of resistance, makes recommendations and influences change leaders and managers in mitigating change-related risks concerns, identifies change agents, conducts change readiness assessments, evaluates results and facilitates Change Management tool kits while acting as a Change Management Advocate across Shared Services. Show less

  • Global Manager for Customer Service, Change Management and Communications

    Dec 2022 - now

  • CRA and Acting Team Lead for Customer Service, Change Management and Communications

    Aug 2022 - Dec 2022

  • Customer Relationship Advocate (CRA)

    Mar 2019 - Dec 2022

  • Customer Relationship Management Officer and Designer

    Sept 2018 - Feb 2020
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  Afs costa rica

  Feb 2020 - now

  • Chairwoman

    May 2024 - now

  • Board Member

    Feb 2020 - now
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  Alianza latinoamericana de educación intercultural

  Jun 2024 - now

  Chairwoman

  https://alei.afs.org/ La Alianza Latinoamericana de Educación Intercultural está conformada por las organizaciones locales de AFS Programas Interculturales en 15 países. Entre nuestros objetivos están:Promover la cooperación para generar proyectos a favor de la formación de ciudadanos globales.Desarrollar oportunidades de capacitación para las audiencias de AFS y otras de entidades aliadas.Apoyar entidades transnacionales (públicas y privadas) en la ejecución de iniciativas a favor de la educación para ciudadanos globales. Show less