Experience

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  Gevity acquired by trinet

  Jun 1998 - Jun 2005

  Garnishment specialist | billing specialist | client services professional

  Front line support for all Human Resources, Payroll, Billing, Garnishments, Workers Compensation, Benefits, Wage & Hour Compliance and Tax Regulations. Assisted in training, guidance and development of new colleagues. Transitioned and on-boarded both acquired and high profile clients. Managed customer escalations through Oracle and Online Payroll applications. Executed payroll accuracy and exceptional service to achieve ultimate client satisfaction.

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  Selective hr solutions, inc. acquired by alphastaff

  Jun 2005 - Jun 2010

  Garnishment specialist | payroll specialist

  Front line support to colleagues in the service teams regarding Garnishment management and enforcement. Facilitated and implemented standard operating procedures and user guides for all Service Center colleagues. Acted as liaison to clients and employees by managing agency and vendor related escalations. Collaborated with Accounting and IT Departments for testing, creating and transitioning vendor payments to the Electronic Funds Transfer method. Cross-trained and supported the Reception, Shipping, and Payroll Departments with a skeleton crew during the last 6 months of the AlphaStaff acquisition. 收起

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  Trinet

  Dec 2010 - Feb 2015

  Manage multiple client implementations simultaneously encompassing clients with 20-75 WSEs Lead clients through all aspects of TriNet's implementation including planning, customer setup policies and rules, benefit selection and funding methods, employee setup, data validation, TriNet systems and process training, and first payroll processing •Act as liaison/facilitator across technical and operational departments to resolve implementation issues as necessary to meet client's needs and go-live timeline requirements •Analyze client's business needs to determine optimal configuration of TriNet's solutions •Articulate Co-Employment and employer of record concept as it relates to client's roles and responsibilities •Deliver excellent client service to achieve client satisfaction as defined by department standards and reference activity •Manage requests and expectations for system enhancements or modifications •Serves as client advocate within TriNet to identify and resolve or escalate product/service issues, detracting from an optimal client implementation experience, as needed •Train customer contacts on features and functionality of TriNet products such as HR Passport •Effectively transition the client timely to the ongoing assigned client services team •Ensure implementation success defined as on-time and with a high degree of client satisfaction •Provide timely and accurate reporting on implementation status both internally and with appropriate client contacts •Maintain a thorough knowledge of TriNet's core products and services as well as strategic services •Lead clients through the Company Spin-Off process, as required •Manage client terminations, as required •Participate as SME on special projects and internal process initiatives. •Other projects and responsibilities may be assigned at the manager's discretion 收起 • Work independently to resolve general customer and employee issues related to payroll, benefits , reporting and basic general human resources• Organize and prioritize work to ensure timely, effective, efficient, and economic delivery of services.• Solve client problems, taking a broad perspectives to identify solutions• Deliver excellent account/relationship management, customer service practices and compliance advice.• Provide tactical services and delivers dependable, accurate, appropriate, timely, and easy to-use value-added solutions to meet customers’ needs.• Ensures proper triage and escalation and effective resolution of basic human resource issues and challenging client interactions and expands capabilities by escalating to subject matter experts.• Provide value-added human capital services with client executives to ensure client retention including delivery of Human Capital Best Practice Guide• Manage open cases and service orders in CRM system for assigned clients to resolution in shortest possible timeframe while keeping client regularly informed of status and anticipated resolution date.• Builds TriNet capabilities and expands human resource knowledge, and experience, by participating in professional development, training and mentoring opportunities.• Assisting clients by phone and or email with payroll, benefits and HR administration as needed• Responsible for taking initiative and actions towards your professional development to include obtainment of professional certifications• Responsible for managing multiple clients with 1-19 work site employees.• Responsible for maintaining high client retention.• Other projects and responsibilities may be added at the manager’s discretion. 收起

  • Implementation Consultant

    Nov 2013 - Feb 2015

  • Account Services Consultant

    Dec 2010 - Nov 2013
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  Oasis outsourcing acquired by paychex

  Jan 2015 - now

  Payroll specialist ii

  •Maintains a client base of payroll clients relevant to size and complexity associated with an experienced Payroll Specialist.•Accurately processes each function according to accepted company-wide processes and procedures.•Contacts clients by company accepted methods (primarily by phone) to obtain necessary information, build relationships, resolve issues, communicate Oasis and federal & state updates.•Trains clients on all processes and Oasis’s daily cut-offs.•Contacts clients with reminder calls and places an acknowledgement call to the client confirming receipt and completion of the task.•Maintains a high rate of client retention through quality service.•Keeps abreast of the features and functionality of the payroll processing system and changes in wage and tax laws. Becomes the go-to person on how to use the systems features and functionality.•Establishes and maintains a positive working relationship with clients, co-workers & internal partner departments.•Acts as Mentor to new PRS I; assists with questions, problems, system understanding and on-going training material.•Should be well versed in multiple areas (PTO, GL, T&A, Excel, Import, EOB)•Assumes responsibility for more complex payroll clients (complexity of 1 to 4)•Researches and resolves more complex client/system problems•May assist with on-going Center training, may coordinate training on topics they are considered a SME on. •Quality of Payrolls – process assignment payrolls with accuracy•Quality of Customer Service – achieve department’s customer service expectations and retention goals•Adhere to and follow the departmental processes to ensure employee and client satisfaction. 收起

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  Paychex

  Jul 2017 - now

  Service specialist - peo enterprise

  Payroll Responsibilities · Responsible for development and execution of new client project plans; sets timelines based on service level agreements, and monitors the progress through completion· Educates and trains client staff on their chosen payroll processing method and Oasis policies and practices· Ensures timely and accurate payrolls are processed using knowledge of payroll, taxes, workers' comp, benefits, deductions, and Wage and Hour laws· Performs quality control audits· Accurately processes payroll, bonuses, commissions and all aspects of payment for each client company on the established payroll cycle· Conducts proactive client engagements to ensure client actions are timely and Oasis services are understood and accurately implemented· Remains current on all new Oasis product offerings, systematic/technical upgrades, and changes in wage and tax lawsCustomer Service Responsibilities: · Delights the customer in every transaction· Contacts clients to obtain necessary information, build relationships, resolve issues, and communicates Oasis and federal & state updates· Communicates and remediates client issues and involves appropriate departments through resolution.· Ensures client events are documented for enterprise visibility, real time status updates, and reporting· Establishes and maintains positive working relationships with clients, co-workers/stakeholders and cross-functional departments. 收起