Experience

• 

  Knoah solutions

  Apr 2011 - Feb 2014

  E-support officer

  - Providing technical support to customers on eReaders, Tablets and Android devices.- Ensure Customer is completely satisfied for every transaction handled.- Ensure to provide the resolutions in a real quick fashion comprehending the issue correctly by logical probing.- Provide floor support and help newbies with the technical issues for the products we are supporting and handle Supervisor Chats.- Being a Mentor, handled 2 Batches, each consisting 6 Bottom performers and maintained good scores in all the parameters. - Help nesting batches achieve the targets by providing onfloor support.- Have knowledge sharing discussions with the team to ensure the team is updated per new updates. Show less

• 

  The realpage contact center | level one

  Mar 2014 - Feb 2017

  Team member

  Roles and Responsibilities 1:- Providing leasing information about the properties to the prospective residents- Mentoring the new employees.Roles and Responsibilities 2:- Transcribe the voicemails and create Work Orders for the maintenance requests from the residents.

• 

  Tech mahindra

  Mar 2017 - Jun 2018

  Senior customer support analyst
• 

  Chief commissioner of land administration

  Oct 2018 - now

  Junior assistant