Experience

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  Star cineplex

  Jul 2014 - Oct 2015

  Customer management specialist

  1) Provide the best customer services experience in the industry.2) Ensure customers are getting the most premium experience of the brand.3) Managing customer queries and explaining the available services.4) Keeping customer requests and provide the best quality support possible out of exceptions.5) Lead and train team members at the Box Office and ensure timely service deliveries at the Box Office.6) Leading the team as a responsible employee and be the team player always.

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  Global brand pvt ltd.

  Nov 2015 - Aug 2017

  Senior executive, customer services

  1) Lead the customer representatives of the Head Office Service Center and all the Branches of the company nationwide. Make sure all are delivering the best service possible in the industry.2) Solving escalated situations and managing customers face to face and over the phone.3) Maintain the service center inventory and responsible for receiving all kinds of products from customers and company branches nationwide.4) Make sure the team is entering detailed customer complaints and received product information in the software and in the register book including courier details.5) Communicate with the technical service team regularly and timely to ensure the fastest service.6) Prepare Daily, weekly and monthly reports of the total process quality, timely service, and the overall performance of the service center. Show less

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  Kazi it center ltd.

  Nov 2017 - Oct 2020

  Key account manager

  1) Focus on growing and developing existing clients, together with generating new business.2) Analyzing critical and escalated situations and handling client complaints.3) Implement business plans for all current and prospective business opportunities.4) Design and implement plans for efficiency productivity improvement of the team members.5) Lead and monitor the productivity of the team members and ensure they meet their KPI.6) Make financial reports and inform the CEO of the brand`s monthly profit and team performance reports.7) Expand the relationship with existing clients by continuously proposing solutions that meet their objectives. Show less

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  Zaynetech limited

  Nov 2020 - Nov 2023

  Manager, client acquisition & business development

  1) Play an essential role in new business proposals and hold responsibility for the effective onboarding of new clients.2) Act as the key interface between the client and all relevant divisions.3) Focus on growing and developing existing clients, together with generating new business.4) Lead and monitor the productivity of the team members.5) Implement business plans for all current and prospective business opportunities.6) Analyzing critical and escalated situations and handling client complaints.7) Maintain the quality of services and support provided to the US National Clients and Banks. Show less

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  Leadcraft it solutions

  Jan 2024 - now

  Deputy manager