Experience

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  Royal jordanian

  Apr 2013 - May 2015

  Senior air traffic officer

  - Customer services at check in counters, boarding gates, and lounges- particpiant in operational project based on six-sigma structures to overcome operations disruptions- OTP highest standards- Ensure flights handling as per Royal Jordanian airline ground operations manual

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  Saudi airlines

  May 2015 - Nov 2016

  Guests services representative

  -Turnaround supervision- Handling Saudi airline flights smoothly with remarkable OTP- pre and post flight administrative duties

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  Air arabia

  Dec 2016 - Dec 2017

  Ground operation supervisor
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  Air arabia

  Aug 2019 - Nov 2020

  Airport operations supervisor

  - manage all airport ground operations services with GHA in highest standards of safety, security, and customer services- liase with airport authorities to facilitate flight handling in respect of CARC instructions- Ensure company revenue is optimized and protected- Overseeing flight handling as per agreed SLA with handling GHA- expert in weight and balance Certified on Airbus A320—intensive experience in airport terminal operations, cargo handling, and ramp handling

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  Fly jordan airlines

  Jun 2021 - Sept 2021

  Airport services supervisor

  Managing airport ground operations in line with IATA regulations and overseeing airport services with GHA ensuring that prominent customer services provided. Supervision of ramp operations, baggage handling, and passenger services

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  Red sea film festival foundation

  Oct 2021 - Dec 2021

  Consultant - hotel operations manager

  -Member of the festival technical proposal evaluation executive committee plan, manage, and execute guest management for all RSIFF events within Saudi Arabia, and international events including Cannes Film Festival, Venice film festival, Busan Film Festival, and at any events where RSIFF has a presence. - ensuring flawless, upscale, and premium guest-centric experience.  -Anticipate potential risks and develop mitigation plans to control the consequences. - Creating, executing, and managing the accommodation plan  - Anticipate potential risks and develop mitigation plans to control the consequences.  - engage in vendors negotiations to secure the best available contractual benefits - Managing the accommodation budget and monitoring expenditures and optimizing costs in line with the quality of services offered. - Keeping track of budget utilization and up to date trends in operations, providing detailed reports to improve the operations’ quality. - Managing logistics, including travel arrangements, hotels, F&B, and transportation.- Identify, negotiate with, and manage vendors for guest-related services.- Create, develop, and monitor guest management manuals including guest relations,accommodation, hospitality, and travel manuals.- Managing the hotel operation team that they allocated guests as planned with timely andaccurate information and conducting site visits to the contracted hotels. - Building and Managing rooms block avoiding attrition by employing the accommodation strategy to meet the different needs and accommodation preferences. - Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations. - Support in the implementation of contingency plans to address unforeseen changes, cancellations, or emergencies in accommodation arrangements 1- Support in sourcing potential hotels and supporting procurement team in finalizing andmanaging hotels’ contracts Show less

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  International medical center

  Jan 2022 - Feb 2022

  Patients experience trainer

  Training course of customer excellence for patient experience candidates. Intensive training of customer care best practices for a top Vip hospital

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  Dome united

  May 2022 - Sept 2022

  Procurement and vendors manager
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  Red sea film festival foundation

  Sept 2022 - now

  Hotel operations manager

  -Member of the festival technical proposal evaluation executive committee plan, manage, and execute guest management for all RSIFF events within Saudi Arabia, and international events including Cannes Film Festival, Venice film festival, Busan Film Festival, and at any events where RSIFF has a presence. - ensuring flawless, upscale, and premium guest-centric experience.  -Anticipate potential risks and develop mitigation plans to control the consequences. - Creating, executing, and managing the accommodation plan  - Anticipate potential risks and develop mitigation plans to control the consequences.  - engage in vendors negotiations to secure the best available contractual benefits - Managing the accommodation budget and monitoring expenditures and optimizing costs in line with the quality of services offered. - Keeping track of budget utilization and up to date trends in operations, providing detailed reports to improve the operations’ quality. - Managing logistics, including travel arrangements, hotels, F&B, and transportation.- Identify, negotiate with, and manage vendors for guest-related services.- Create, develop, and monitor guest management manuals including guest relations,accommodation, hospitality, and travel manuals.- Managing the hotel operation team that they allocated guests as planned with timely andaccurate information and conducting site visits to the contracted hotels. - Building and Managing rooms block avoiding attrition by employing the accommodation strategy to meet the different needs and accommodation preferences. - Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations. - Support in the implementation of contingency plans to address unforeseen changes, cancellations, or emergencies in accommodation arrangements 1- Support in sourcing potential hotels and supporting procurement team in finalizing andmanaging hotels’ contracts Show less