Experience

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  The oxford college of hotel management

  Jul 2006 - Jun 2009

  Lecturer

  The Oxford College of Hotel Management, Bangalore 2006 - 2009With "The Oxford College of Hotel Management" as faculty and training coordinator from 2006 till June 2009Subjects handled at UG level: Housekeeping, Front Office, Facility Planning and Environmental Studies.Subjects handled at PG level: Event Management of MTA Program.

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  Sarovar hotels & resorts

  Jul 2009 - Apr 2016

  Training manager

  Training Manager

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  Hometel inn

  Jul 2009 - Jan 2012

  Training manager

  Responsible for identifying, planning and executing needs for training, performance, educational programs, while locating and recommending available resources to attain organizations objectives and enhance employee development Monitored the performance of the Hotel operational teamsProvided assistance to aid executive committee department heads in achieving their short and long-term objectives.Implemented Hotel insurance policies, procedures and the overall operation philosophy.Recognized for designing a challenging training program resulting in team members achieving higher proficiency ratings during periodic skills testing, evaluations and promotion scores Show less

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  M/s new africa hotel & casino (1993) ltd - unit of sarovar hotels & resorts

  Jan 2012 - Apr 2016

  Training and development manager

  Assessment, planning and implementing training required for employees, Employee Relations and Retention Management

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  Per aquum hotels & resorts

  May 2016 - Feb 2017

  Learning and development manager

  I was responsible for the pre-opening of Per Aquum Zalu, to set standards and write procedures in line with Minor Hotel's philosophy. Responsible for implementing Minor Hotel's practices in Zalu with regards to Human Resources and Learning Services.

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  Essque hotels

  Feb 2017 - Mar 2019

  I am responsible for operational excellence, guest satisfaction and overall development of the team members. Responsible for budget management and to achieve departmental profitability, have achieved an average of 83% of departmental contribution. I have introduced creative ideas and innovations to keep check on costs to enhance profitability. I have introduced plans to enhance the effectiveness of team and liaison with training and career development programs. Achieved 89.6% GRI and 10% growth in NPS with 64.4%, introduced a guest experience enhancement program – WOW Factors. Show less I have led Human Resources and Training, developed HR SOPs and designed processes and forms that are needed for daily functions of the department. I was responsible for identifying learning needs and to design training plan and implementation. I have handled manning planning and HR budget as part of pre-opening of Minor Hotels. Developed and implemented Career Development Program and have groomed and developed 10 team members from team members to Assistant Managers. I have also liaised with the government agencies for Expats work & residence permits, HRMS and Digital learning services. Achieved an increase of 14% in the Employee Engagement Survey and Global Training & Development Leadership Award Show less

  • Director Of Rooms

    Apr 2018 - Mar 2019

  • Learning & Development Manager

    Feb 2017 - Mar 2018
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  Marigold hotels

  Sept 2019 - Aug 2021

  Complex training manager

  Leading Training & development function of GreenPark Hotels, Marigold Hotels. Responsible to liase with HODs in identifying learning needs and to design training plan and implementation. To develope and implemented Career Development Program and organise skill development and leadership development programs. To drive the teams towards higher productivity and efficiency.

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  White sands hotel ltd

  Sept 2021 - now

  Room division manager