Experience

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  Absolute barbecues

  Nov 2015 - Jan 2021

  As a Restaurant Service Manager at Absolute Barbecue in India from January 2019 to December 2021, I was responsible for overseeing the daily operations of the restaurant and ensuring exceptional customer service. I led a team of servers, bartenders, and support staff to deliver a memorable dining experience for our guests.• Managed a team of 20+ employees• Developed training programs for staff• Created weekly schedules and managed labor costs• Implemented new procedures to increase efficiency• Maintained high standards of cleanliness and sanitation• Successfully resolved customer complaints• Collaborated with kitchen staff to ensure timely food delivery Show less As a Relationship Manager at Absolute Barbecue Private Limited, India from January 2016 to December 2019, I was responsible for maintaining and developing strong relationships with clients and ensuring their satisfaction with our services. My role involved understanding their needs and providing personalized solutions to meet their expectations. I also worked closely with the sales and marketing teams to drive business growth and achieve targets.• Fostered long-term client relationships• Provided personalized solutions• Collaborated with sales and marketing• Achieved business growth targets• Conducted market research• Developed customer retention strategies Show less

  • Assistant Restaurant Manager

    Feb 2017 - Jan 2021

  • Relationship Manager

    Nov 2015 - Feb 2017
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  Barbeque nation hospitality ltd.

  Feb 2021 - Aug 2023

  Assistant restaurant manager

  As the Restaurant Service Manager (RSM) at Barbeque Nation in India from January 2021 to August 2024, I was responsible for overseeing all aspects of the dining experience for our customers. This included managing a team of servers, ensuring high-quality food and service, and maintaining a clean and welcoming atmosphere.• Supervised team of servers• Ensured excellent food & service• Maintained clean & welcoming atmosphere• Trained new employees• Managed inventory & ordering• Created work schedules Show less

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  Wow! momo

  Sept 2023 - Jan 2025

  As the Restaurant Manager at Wow Momo Food Private Limited in India, I oversaw the daily operations of the restaurant, ensuring smooth functioning and excellent customer service. I managed a team of 6+ employees, trained new staff, and developed strategies to increase sales and improve efficiency.• Supervised staff and ensured high-quality service• Created work schedules and managed inventory• Developed promotional campaigns to attract customers• Maintained hygiene standards and food quality control Show less

  • Restaurant Manager

    Sept 2023 - Jan 2025

  • Restaurant Manager

    Sept 2023 - Jan 2025
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  Pizza hut

  Oct 2024 - now

  Restaurant manager

  Major Duties1. Operations ManagementOverseeing daily restaurant operations to ensure smooth functioning.Maintaining compliance with Pizza Hut standards and guidelines.Monitoring inventory, placing orders, and controlling wastage.2. Team LeadershipRecruiting, training, and mentoring staff to achieve high performance.Creating work schedules and managing labor costs efficiently.Motivating the team to deliver exceptional customer service.3. Customer SatisfactionEnsuring quality food and timely service to enhance guest experience.Resolving customer complaints promptly and effectively.Analyzing customer feedback to implement service improvements.4. Sales and MarketingDriving sales through promotions, upselling, and local marketing initiatives.Monitoring key performance metrics, including daily sales and profit margins.5. Financial ManagementPreparing budgets and managing Profit & Loss (P&L) statements.Implementing cost control measures to improve EBITDA.Ensuring compliance with financial protocols.6. Health and Safety ComplianceEnsuring food safety practices in line with FSSAI and company guidelines.Conducting routine checks to maintain hygiene and safety standards. Show less