Experience

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  [24]7.ai

  Oct 2019 - Jan 2021

  Digital interaction advisor

  Managed a high volume of service tickets, encompassing new activations, cancellations, and troubleshooting of stream processing, login, and billing matters. Resolved customer-facing issues promptly and accurately, ensuring a seamless user experience. Built a comprehensive knowledge repository of technical issues and resolutions to streamline future problem-solving.Key Responsibilities:• Expertly managed service tickets, addressing customer inquiries, resolving technical issues, and ensuring customer satisfaction.• Analyzed and resolved a wide range of customer concerns, including stream processing, login errors, and billing discrepancies.• Established a knowledge repository of technical issues and resolutions, enabling efficient and consistent troubleshooting.• Mentored and trained new team members in effectively resolving service tickets, sharing best practices and enhancing the overall team performance.• Responded to customer queries via chat in a prompt and accurate manner, providing timely solutions and exceptional customer service.• Actively contributed to process improvements, identifying areas for optimization and implementing innovative solutions to enhance team efficiency and customer satisfaction.Key Achievements:• Consistently achieved high customer satisfaction ratings for prompt and accurate resolution of service tickets.• Received recognition for building a comprehensive knowledge repository, improving team efficiency and reducing response times.• Mentored and trained new team members, fostering a collaborative and knowledgeable support team.• Contributed to process improvements, resulting in streamlined workflows and enhanced customer experiences. In this role, I developed strong problem-solving skills, honed my technical expertise, and demonstrated exceptional customer service. I thrived in a fast-paced environment, delivering efficient resolutions and continuously contributing to process improvements. Show less

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  Seth ghasiram gopikishan badruka educational society

  Sept 2022 - Dec 2022

  Management intern

  Collaborated with senior staff members to modify and update institution policies, ensuring their alignment with current industry trends. Actively sought inputs from experienced professionals to incorporate valuable insights into policy development. Regularly assessed and revised policies to maintain their relevance in a rapidly evolving world.Key Responsibilities:• Engaged in policy modification and updating efforts to enhance institutional effectiveness and compliance.• Actively solicited input from senior staff members to gather diverse perspectives and integrate them into policy revisions.• Conducted thorough research to identify emerging trends and best practices in the industry, incorporating them into policy updates.• Assisted in analyzing existing policies to identify gaps and areas requiring improvement, proposing necessary modifications.• Collaborated with the Director General to receive guidance and direction in policy development and modification processes.• Ensured policies were up-to-date, reflecting the dynamic nature of the world and accommodating changing requirements.• Conducted policy review meetings to gather feedback and address concerns, fostering a collaborative environment.Key Achievements:• Received commendation for effectively incorporating suggestions from senior staff members, enhancing the policies' effectiveness.• Played a key role in aligning policies with industry standards, ensuring the institution remained competitive and forward-thinking.• In this role, I honed my skills in policy analysis, stakeholder collaboration, and adapting to evolving industry dynamics. I gained valuable experience in policy development and demonstrated a strong commitment to upholding the institution's objectives and values. Show less

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  Tata consultancy services

  Dec 2023 - now

  Management trainee