Experience

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  Us army

  Jul 1980 - Jul 1992

  Sr. signals analyst (98k)

  While on active duty, served as a Senior Signals Analyst, signals Intelligence Analyst, and Project Manager. Served for 12 years in the intelligence field, holding a top secret special intelligence clearance, performing duties in numerous overseas and United States locations. Honorably discharged veteran. Attended Non-Morse Analyst, UHF/VHF, Intermediate Signals Analysis (60 Course), Senior Signals Analysis (58 Course), Cryptanalysis Course (CK-155), CK200, BNOC, Traffic Analysis, and several other Army and Intelligence courses. Stationed in Pensacola (NTTC Corry Station), Ft Devens, Field Station Berlin, Ft Meade, 60 Course, Field Station Augsburg, Ft Meade CK-155, Pensacola 58 Course, Goodfellow AFB. Show less

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  Command technologies, inc.

  Sept 1992 - Dec 1994

  Cbt team leader/developer

  Responsible for management, development, and conversion of government training materials to Computer Based Training (CBT) on the Voice Processing Training System (VPTS), in accordance with government Instructional Systems Development (ISD) program. Created comprehensive, student oriented CBT courseware, graphics and animation. Coordinated with government representatives daily to ensure satisfaction of contractual obligations resulting in exceeding contract obligations on time and under budget with an increase in customer satisfaction. Created and implemented a quality control program, which resulted in significant reduction of errors in deliverables. Translated customer requirements into specific tasks, developed work breakdowns, delivery schedules, and projected manpower requirements on a $900,000 per year contract. Conducted Technical Interchange Meetings with government representatives, which resulted in the implementation of new techniques and technologies into government courseware, and was lauded by government representatives and the CTI Vice President. Show less

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  Xen corporation

  Feb 1995 - Apr 1995

  Multimedia specialist

  support of an Compact Disk Interactive (CDI) effort for a Naval customer. Additionally assigned as assistant to the Director of Business Development. Due to unexpected loss of contract and receipt of job offers, I took a position with BTG, Inc.

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  Btg, inc. (now titan)

  Apr 1995 - Sept 1997

  Sr. program manager / corporate training manager

  Program & Training Manager for the Systems Engineering (SE) at BTG. Refined and implemented the training programs to SEI CMM level 3 standards. Report directly to the Deputy General Manager and Senior Vice-President.As Program Manager of the Training and Internet Solutions team, Ms. Schmidt was responsible for management and growth of this new business area for the Information Operations Division. Ms. Schmidt grew the program. Responsibilities include business development, proposal writing, management, budget, design and implementation of traditional training, interactive Computer and Web-based training (CBT/WBT), Web Site Design and Development, training documentation and Internet/Intranet solutions using various authoring tools and programming languages such as ToolBook II, Quest, IconAuthor, HTML, JavaScript, and Perl. Perform all duties associated with the role of Program and Project Manager. Provide expertise in the area of Instructional Design Methodologies and Techniques. Manage, create and edit multimedia content including video, audio, graphics, and animation. Design and implement Internet/Intranet solutions and provide expertise in developing multi-platform solutions. Show less

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  Interactive media

  Nov 1997 - Jun 1999

  Sr project manager / instructional designer

  As a Project Manager and Sr. Instructional Designer manages and performs analysis, design and development of CD-ROM and Web-based Training for commercial clients. Assigned as PM for the US West ARMS Initial and Deployment Web-based training project. Previously assigned as lead for the US West EPSS and Systems portions of the multimillion dollar US West Initial Training Conversion project. As Lead for the Lucent Technologies CD-ROM and Web-Based Training project performed Project Management duties as needed, to include client interface, management of sub-contractors, quality control, and project deliveries. Provided Instructional Design for the SBC Network Fundamentals Course. For the US West DS1 CD-ROM update project provided project scope estimates for all team members as well as Instructional Design expertise. Also responsible for providing sales and proposal support. Show less

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  Cybertrain, inc.

  Apr 1999 - now

  We provide training/education services yo include eLearning development for ANY system or skill, including digital transformation, IT system upgrade/implementations, assessments, HR topics, & videos. Ex: Workplace Safety, D&I, LMS, Self-Service Portals, CRM, & IT Systems (IT Service Mgmt., Lawson, Kinetic, Kronos, etc.) We are experts in adult learning theories and practices. We use well-known tools such as Adobe Captivate, Articulate 360 (Storyline / RISE), Adobe Suite (Photoshop, Animator, etc.), Powtoons, Vyond, Camtasia, etc. We are also skilled in AI technologies (Firefly, ChatGPT, Midjourney, VyondGO, Camtasia REV, Canva, VO, & many more).We also provide Project Planning/Management, Gap Analysis, Workshops, and both Instructor-led training (online or in person) and interactive eLearning with interactive videos, simulations, VR, gamification, and videos. Our consulting practice has senior ITSM consultants and Senior Instructors, Tech Writers & Instructional Designers/Developers on staff. We also provide speakers at events, such as the World-Wide Remedy Users Group (WWRUG), HDI, LVRUG, SMAC, HDI, and other conferences. Our training department provides services in Learning Experience Design (LXD), Instructional Design (ID), content development, delivery of Instructor-led courses (In-person or online), and development of off-the-shelf and custom interactive eLearning. We are available for staff augmentation, and short or long-term contracts. Our clients include companies in Pharma, finance, IT, Healthcare, Commerical, Government, and non-profits. We are available to help you meet your educational and consulting needs. Contact us today to talk about how we can help you! Show less Ms. Schmidt leads CyberTrain Inc., providing management as well as services in project management; business and budget analysis; Remedy software development; testing and QA; Instructor-led, Computer & Web-based training and documentation; Web site and portal development.Ms Schmidt managed a project for the Colorado Department of Revenue and Prime Contractor Avanade. Ms Schmidt was the Training Project Manager on the $10+ million CSTARS program. Ms Schmidt managed a team of trainers, technical writers, and testers and provided the primary interface with the software engineers. She performed analysis, design, development, testing, and reviews and was responsible for delivering 10 major training deliverables that incorporated over 75 documents. These deliverables include Train-the-Trainer, user and technical training materials and classes, user guides, technical operations manuals, an online help system, web/computer-based simulations and training, and associated project and customer delivery documentation. Ms. Schmidt has filled the roll of Program/Project Manager, Senior Software Architect, Training and IT Manager, System Administrator, Developer, Senior Instructional Designer and Programmer as well as Corporate President. She has lead the design and development of several multimillion-dollar projects in both the Information Technology (IT) and Training arenas. Ms Schmidt has managed projects for numerous large and small corporations and government entities. Show less

  • President / Sr Architect / Sr. Instructional Designer/Developer

    Apr 1999 - now

  • President

    Apr 1999 - Oct 2005
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  Creative engineering

  Jun 1999 - Dec 2000

  Team lead / sr. architect

  Responsibilities included management and performance of analysis, design, development, and integration for various Internet based tools and applications. Ms. Schmidt was the IT lead and Senior Architect responsible for design and development of a multimillion-dollar, Web-based User Request Center and Web portal. Duties include managing $800,000+ equipment and software budget along with personnel and tasking for the URC-IT project. The URC project provides support for the Boeing SSS effort, in particular SSS E2. Echelon-2 is responsible for factory-level maintenance of delivered items. This maintenance includes logistics, sparing, troubleshooting, performance reporting, and support to users of the Operational Baseline. Echelon-2 is responsible for defining and developing Concepts of Operations, architectures, processes and procedures; incorporating Commercial-Off-the-Shelf (COTS) applications into Echelon-2 processes; handling discrepancy reports, troubleshooting, repair, replacement and testing; operation of the Echelon-2 Help Desk, and integration of the program toolset. The primary user interface to Echelon-2 is through a Web-based User Request Center (URC) capability. Show less

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  Colorado department of natural resources

  Jan 2001 - Jan 2004

  It planner

  IT Planner for the Department of Natural Resources. Responsibilities include IT planning to include project management, research, analysis, design, budgeting, and training. I managed several large projects to include enterprise IT projects, including Remedy Help Desk and Asset Management implementation. I also provided IT Project Management for the Division of Wildlife's Chronic Wasting Disease (CWD) System, along with IT representation at legislative and state agency reviews. I provided train-the-trainer and user courses and developed online courses for the DNR. I was responsible for submitting and defending IT decision requests and IT budget submissions for the department to the Governor’s Office of Innovation and Technology (OIT), the Information Management Committee (IMC) and the Joint Budget Committee (JBC). I also developed and submitted various IT policies, standards and procedures and represents the department in numerous forums and committees with other state agencies and commercial entities to include several state IT policy and standard committees. Show less

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  Rapid technologies

  Oct 2006 - Jul 2012

  Responsible for management of all projects and consultants in the company. Responsible for customer interaction at all levels to include at the executive level. Assisted with proposals, workshops and demonstrations. Speaker and Instructor yearly at the annual WWRUG conference. Certified Remedy and ITIL Instructor, certified Remedy Force Sales & Technical, several Remedy ITSM/ARS certifications. Experienced with Kinetic Request, alarm point, aeroprise/BMC mobility and several other related products. Show less

  • Director of Consulting Services

    Oct 2005 - Jul 2012

  • Project Manager / Training Director

    Oct 2006 - May 2008
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  Wwrug

  Jan 2009 - Jan 2013

  Presenter/instructor

  Presented and taught numerous topics at WWRUG to include the following: What's New and Cool in Remedy ITSM/CMDB and what to use with Caution, Using Asset Management, and What's new in ITSM. What's new in Asset Management, Using Categorizations, Configuring Remedy ITSM, Creating a Remedy Training Plan, Working with Developer Studio, Using Kinetic Request with Remedy Asset Management, Working with Foundation Configurations, Getting more bang for your training dollars, How the Product Catalog impacts Normalization and your CMDB, How to run an Effective Workshop, and many more over the last couple of years. Show less

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  Service management & automation user conference (smac)

  Jan 2014 - Jan 2019

  Director / presenter

  Director of the Conference. Also on the board of directors for the previous conferences called T3. Helped manage and run the conference. Presented and taught numerous topics at the conference including the following: How to incorporate Training into your project, What's New and Cool in Remedy ITSM, Using Asset Management, Using Simulations in your training, and a VR and Gamification session. Getting more bang for your training dollars, How the Product Catalog impacts Normalization and your CMDB, How to run an Effective Workshop, and many more. Show less