Experience

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  Hawke transit system

  Jan 2010 - Jun 2013

  Sales coordinator

  Working hand in hand with the senior sales managers and supporting sales process and administrative tasks. Order process deliveries for the international sales department, working with both international sales and local teams.- Managing project timelines, deadlines and budgets- Organization of staff-wide meetings- Creating meeting agendas and assigning action items after meetings- Order processing via phone and email- Export shipments, logistics and commercial support in International Sales- Maintain up-to-date customer records- Handling of key accounts - Customer Service to End Customer and B2B- SAP and e-commerce platforms as well as MS office programs used in daily order management. Weniger anzeigen

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  Ait-deutschland gmbh

  Jun 2013 - Apr 2015

  Business development assistant

  Supporting the team to ensure timely and consistent delivery of company services. Ensuring that potential and existing clients remain satisfied with the company’s brand.- Managing email communication with clients and prospects- Organizing the company’s attendance at international events and fairs- Prospecting new clients- Competitor research- Collecting and analyzing customer feedback- Supporting the Partnership Manager in negotiating with clients- Taking over own projects- Assisting the marketing team Weniger anzeigen

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  Cybex

  Jan 2015 - Aug 2022

  Specialist customer relations international sales

  Sales oriented, starting as order process to become team leader for the sales and growth in international team of sales coordinators. Working with both sales and logistics teams to assure that the products are delivered on time to the customers. Provide product advise and handling customer and after sales service.- Support of the Area Manager in day-to-day business - Main contact for customers, key accounts and distribution partners- Order processing with Chinese suppliers, shipping to distributors, retailers- Import/Export of orders to International Markets: paperwork, logistics and customs- Assist in testing new transaction and processes in SAP - Customer care/acquisition- Handling special payment terms and liaising with bank- Maintaining strong product knowledge- Setting up & Managing customers- Assisting in CRM reports- Attending and organizing trade fairs and international customer events - Processing factory orders and container shipments Weniger anzeigen

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  Chep

  Sept 2022 - now

  Coordinator customer support

  Contact with retail customers, responsible for a timely handling of incoming inquiries and account management tasks, as well as supporting the Retail Field Teams and Key accounts to ensure actions for improving asset productivity.- Pro-active account management (SAP, myCHEP and Salesforce).- Review and optimize existing processes.- Analyse reasons for any irregularities and enable quality improvement measures to be taken.- Technical customer support, processing inquiries and complaints by telephone and E-mail.- Execute and support tasks in terms of internal- and central managed requests.- Monitor, control and support 3rd party (Call Center) to achieve efficiency.- Answering questions about our software directly, as well as via the ticket system. Weniger anzeigen