Experience

• 

  Production partners, inc.

  Jan 1995 - Jan 1999

  Graphics manager
• 

  Kh advertising, inc

  Jan 1999 - Sept 2012

  Art director

  • Performed lead role for creative direction and project management• Brainstormed and created original concepts, developed layouts and final production-ready print and digital art• Collaborated with account executives to ensure timely completion of deliverables and manage budgets• Displayed versatility in digital photography, color correction and photo retouching • Organized the production of 1,100 page catalog • Secured relationships with printers and photographers, outlined specifications, prepared purchase orders• Hired and supervised freelance designers and web developers Show less

• 

  Saint clare's health

  Sept 2012 - Aug 2015

  Communications production specialist

  • Enabled the non-profit organization to bring all concepting, design and marketing communication in-house, eliminating the need to spend $2M with an external agency per year• Developed all advertising concepts and created all communication design for the health system consisting of three hospitals, multiple satellite facilities, >15 departments and >1,500 employees• Worked directly with executive leadership to brainstorm ad concepts, write and edit copy• Collaborated with script writer and production crew to style, direct, edit promotional videos• Raised brand identification and level of consistency for departments by establishing a template system including use of logos, fonts, colors and photos Show less

• 

  Hitachi chemical advanced therapeutics solutions, llc

  Aug 2015 - Sept 2017

  Creative communications specialist

  • Supported acquisition by developing and writing the company’s first brand guide and redesigning all visuals including logo, website, trade show exhibit, brochures, and slide templates• Created engaging graphics and built fluid storytelling presentations for executive, business development, and internal communications teams• Worked with executives, doctors, and scientists to design data-rich, large-format posters for the presentation of research• Designed, project managed, and contributed writing and editing of internal corporate newsletter• Collaborated with Business Leaders to interview employees, gather data, identify, launch, and reinforce corporate values • Wrote script, hired videographer, created story board, for employee and corporate videos Show less

• 

  Verizon

  Sept 2017 - Sept 2024

  Served as a central role for the VP to drive strategy and deliver outcomes that align with priorities. Wrote executive communications, managed operations, enhanced engagement, and executed projects. Maintained discretion with sensitive organizational issues. Coached team members and promoted collaboration. • Partnered closely with VP to formulate strategy and culture of collaboration for a newly merged organization responsible for driving end-to-end processes• Defined an operating model for six teams to build and execute a pipeline of process and cost transformation initiatives to realize savings targets • Translated strategy into a balanced scorecard of ~10 objectives and metrics, and tracked, and reported performance to executives• Created and led an employee engagement plan by conducting workshops across the team, with 11 deliverables, and led four manager action teams• Improved overall employee engagement score Q3’23: 3.98 to Q4’23: 4.08 (Gallup Pulse employee engagement survey)• Q3’23 received higher than company average scores for survey questions:- I received feedback on the last PULSE+ survey: 77%- My team takes time to discuss how to make things better: 72%• Q4’23 received higher than the company average for “My team made progress on action planning” 67% • Established and wrote The Definition of Process Excellence, a 35-page guidebook defining leadership expectations of team members including, roles, responsibilities, behaviors, objectives, and priorities• Instituted and led a preparation cadence for monthly SVP operation reviews and coached team members on storytelling and executive presence• Collaborated with the SVP leadership team to organize all-hands meetings, prepare material, and present key updates• Worked closely with Executive Assistants to manage and coordinate executive activities effectively and efficiently, including preparing talking points, presentations, and agendas Show less The right hand and key point of contact for the VP, supporting strategic decision-making, executive communication, organizational excellence, brand and culture enhancement, and special projects including employee engagement for Verizon’s internal management consulting organization.• Worked one-on-one with VP to design and launch the strategy, operating model, and systems for Verizon’s first internal management consultancy• Drove internal consulting operations and supported governance efforts to reduce annual professional services spend $350M+ from 2019 to 2022• Led SVP and VP communication and campaign rollouts, including: - CEO and CFO strategy, performance, and operations reviews - Team all hands: created content and messaging, designed slides, coached presenters, organized speakers, wrote talk tracks – 92% of ~200 employees felt SVP meetings were productive, ~50 employees ranked VP meetings 4.5 out of 5 on average for meeting quality• Defined the organization’s brand by conducting employee workshops, writing a formal 20-page Brand Guide to set the vision, mission, culture, and identity of the team• Implemented and managed the team’s first platform to improve operations, tracking and reporting 22 performance metrics, optimizing utilization of 40+ consultants, and managing efficiency and effectiveness of a portfolio of ~100 initiative opportunities per year• Built a team of world-class internal consultants by defining the team’s ideal consultant candidate persona, determining responsibilities and writing job descriptions for Director and Manager roles, creating and conducting 7 Definition of Excellence Recognition Forums, and implementing Verizon’s Leadership Principles• Identified root cause of lower employee engagement scores, designed and led initiatives to continuously improve from 66% in 2020 to 87%+ in 2023, and achieved overall highest satisfaction scores to date in Q1 and Q4’22 Show less • Partnered with SVP and VPs on CEO and Verizon Leadership Council presentations and storytelling• Developed all new content strategy and graphic identity for the Capability Building team, including concept writing and visualization, brand and deployment standardization, and continuous improvement implementation• Collaborated with training leaders of Agile, Design Thinking, Verizon Lean Six Sigma, to build training content – 23 decks, ~920 total slides in <1 year• As part of a team, created new Consulting curriculum, enabling employees to become world-class internal consultants – ~33 decks in ~6 months• Delivered training as lead instructor for two consultant modules to contribute to a 94% NPS score Show less

  • Chief of Staff and Sr Operations Manager Process Excellence

    Jun 2023 - Sept 2024

  • Chief of Staff for the VP of Business Excellence Consulting Services

    Jan 2020 - Jun 2023

  • Manager of Graphic Design

    Sept 2017 - Dec 2019
• 

  Bex consulting services

  Sept 2024 - now

  Managing partner