Experience

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  Ekypate c.a.

  Jul 2018 - Jan 2019

  Administrative assistant

  ● Head of the purchasing department and inventory stock.● Responsible for attracting new sales and expand client portfolio.

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  Food service market

  Mar 2019 - Mar 2020

  Staff coordinator

  ● Inventory stock management, staff coordination and customer service.

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  Freelance

  Mar 2020 - Jun 2021

  Freelancer

  ● Performed work in redacting, reporting, document production, translations, marketing content and management of Cryptocurrency investments.

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  Cake shake

  Aug 2020 - Jun 2021

  Owner

  Small beverage business located in Barquisimeto, Venezuela. (Account: @cakeshake.bqto).● Managed all aspects of marketing and social media management.● Responsible for customer service and ensure timely deliveries.● Compiled and analyzed customers´ feedback to pinpoint areas of improvements and executed on them.

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  Solvo global

  Jul 2021 - Jan 2022

  Call center agent

  ● Provided exceptional customer service as a representative for an insurance company located in Chicago.● Answered up to 50 phone calls daily, taking detailed messages.● Guided customers regarding auto claims and provided advise on best alternatives.

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  Henry

  Nov 2022 - Nov 2023

  Web development teaching assistant

  ● Served as point of contact between students and instructors, ensuring smooth test taking.● Carefully checked over 50 students per cohort, paying close attention to their learning process and requirements.● Assisted during code reviews to explain OOP concepts and JavaScript frameworks.

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  Scj electronic solutions

  Mar 2023 - Jul 2023

  Back-end developer

  ● Implemented a customized database architecture which suited best the client's needs.● Collaborated in the creation of the website using HTML, CSS, JavaScript, Node.js, Strapi and Next.js● Improved the overall business model by saving costs and time by 20%.

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  King distribution llc

  Jun 2023 - now

  Customer service representative

  ● Assist with the promotion of new products, arriving merchandise and retail sales.● Coordinate wholesale transactions with business owners.● Secure payments due to ensure a clean balance with retailers.● Interact with customers of different backgrounds using languages such as English, Spanish, Arabic and Turkish.

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  Passaic county community college

  Apr 2024 - now

  Computer science lab tutor

  ● Tutor students on subject matter that is part of the course syllabus in CIS courses.● Offer guidance regarding C++ and Python languages.● Explain appropriate procedures for OOP and functional programming development.● Assist CIS students in using the computers and other equipment in conjunction with assignments in their courses.