Experience

• 

  Atlanticare

  Sept 2001 - Jun 2005

  Computer operator

  Standardized and documented system operating processes and procedures; instituted user manual updates and revisions.Performed troubleshooting and monitored all platforms in data center. Corrected system failures.performed preventative maintenance and routine servicing on all hardware.Provided help desk support a s needed.

• 

  Bally technologies

  Dec 2007 - Jun 2010

  Level 1 customer support

  Serve in front-line technical support role, delivering comprehensive support across existing and new product methodology / system functionality issues. Troubleshoot , analyzed, diagnosed, and resolved electronic and software-based issues, providing follow-up to ensure lasting solutions, Mentored and trained junior staff members.

• 

  Atlantic medical imaging

  Jun 2010 - May 2014

  Technical aide

  contribute to upholding company's patient-focused, high quality care standards. Serve as initial point of contact for patients, offering courteous compassionate interaction and resolving issues and question both in person and over the telephone. Monitor patients and visitors in the waiting area to ensure a safe, comfortable environment.

• 

  Newfield national bank

  May 2014 - now

  Promoted to a position of increased responsibility, maintaining responsibilities for proper operation, maintenance, and support of the institution's information services equipment and software. Performs daily systems management processes, assisting users in resolving problems and providing support in accordance with procedural guidelines.

  • Information Technology Manager

    Jan 2020 - now

  • Computer Operator

    May 2014 - Sept 2023