Experience

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  Green bean coffee lounge

  Aug 2011 - May 2014

  Barista

  - Created and sold coffee and tea drinks for students and faculty of Occidental College.

• 

  Swank enrichment center

  Jun 2012 - Aug 2012

  Intern

  -Assisted in pre-therapy sessions, setting up iLS systems and playing "warm-up" games with students. -Tutored students with learning disabilities in math and reading. -Supervised computer program sessions with students.

• 

  Team tassy

  Jun 2013 - Feb 2014

  Intern

  -Researched education in Haiti and connected with schools and teachers to find ways to improve the current system.- Used research to write blog style entries about education for Team Tassy's webpage. -Assisted in fundraiser planning of the annual event, The Great American Water Balloon Fight.-Assisted with the 121 campaign (a sponsorship program for our families in Haiti) mailing out letters and making sure translations were accurate.

• 

  Age of learning, inc. / abcmouse.com

  May 2014 - Aug 2014

  Customer service representative

  - Oversaw customer experience for ABCmouse.org account holders- Handled 200+ ticket reponses via email or phone per day, consistently exceeding daily response quota - Left position after acceptance to join Americorps cohort for a year of service

• 

  Reading partners

  Aug 2014 - Jun 2021

  - Manage program team responsible for the implementation of 1:1 reading intervention program across 9 school districts ~800 students and 1000+ volunteer tutors- Cultivate relationships with districts, schools and community allies to support new business development and impact. - Lead the Program Team (3 Managers overseeing 20+ AmeriCorps Members annually) to meet monthly enrollment/academic targets and create conditions for AmeriCorps Member retention. In December 2020, 100% of ACMs rated their managers positively.- Cultivate relationships with districts, schools and community allies to support new business development and impact- Oversaw the successful launch of our virtual tutoring system, onboarding 70 teachers and 300+ families for use of the system- Selected by national director of curriculum to design curriculum lessons for newly created virtual tutoring program as result of the pandemic Show less - Managed a program team responsible for the implementation of our 1:1 reading intervention program across 12-14 schools- Led the recruiting, hiring, and onboarding process for 20+ Americorps Members annually - Led a national pilot for a new training model to support the professional development of Americorps members that has since been adopted by all regions in the organization- Led the expansion of our program into 3 new school districts and increased presence at existing district partnerships Show less

  • Program Director

    Jul 2019 - Jun 2021

  • Deputy Program Director

    Aug 2017 - Jul 2019

  • Program Manager

    Nov 2015 - Aug 2017

  • Program Associate

    Jul 2015 - Nov 2015

  • Americorps Regional Site Coordinator

    Aug 2014 - Jun 2015
• 

  Schoolinks

  Jun 2021 - now

  - Manage a portfolio of districts at all account lifecycle stages, including implementation, adoption, renewal, and advocacy.- Develop and facilitate on-site and virtual trainings for key stakeholders- Act as product manager for the platform's elementary product, overseeing implementation and training for all districts- Surface customer requests, issues, and feedback with the product team- Proficient in Catalyst, GuideCX, Asana, Notion, and JIRA.

  • Team Lead, Customer Success

    Jun 2023 - now

  • Customer Success Manager

    Sept 2021 - Jun 2023

  • Implementation Specialist

    Jun 2021 - Sept 2021