Experience

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  Ebs romania

  Oct 2012 - Jul 2013

  Office administrator
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  Genpact

  Aug 2013 - Apr 2015

  Process analyst

  I was working almost 2 years at Genpact Romania for a german big client sice august 2013 on the finance and account department, helping them on the customer support/accounting/procurement/helpdesk field. The front line interaction with the client ( phone and e-mail ) helped me to improve my comunication skills in german and english language. I also have experience to work on platforma like ERP's : SAP, SRM, Peope Soft-Oracle and other economic tools : Crm, Mint, Oracle, Outlook, Microsoft Office

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  Siemens

  May 2015 - May 2016

  Technischer it-support

  User Help Desk Agent – First-Level IT SupportAs a User Help Desk Agent at Siemens, I provided first-level support for a range of applications in the Industry sector, assisting both German and global customers.Key Responsibilities:Resolve Level 1 and Level 1.5 tickets via email, phone, and COB ticketing toolSupport over 15 applications, including SAP (Basis, SRM), Citrix, Windows tools, and Siemens-specific systems (Siemens Industry Online Support, PMD, TIMO, CATS, and more)Collaborate with teams in Cluj and Nuremberg to ensure timely issue resolution and efficient supportFocused on delivering high-quality, responsive support to users and maintaining smooth operations for Siemens’ industry applications. Show less

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  Dr. w. lüftner reisen gmbh

  May 2016 - Nov 2017

  Cruise director

  Cruise Director – Entertainment & Guest ExperienceAs a Cruise Director, I lead the entertainment department, ensuring a seamless and memorable experience for guests aboard. I supervise personnel, organize events, and maintain high standards of service delivery across all entertainment offerings.Key Responsibilities:Coordinate daily announcements, including greetings, weather updates, and special eventsOrganize and promote excursions, providing detailed information and guidance to guestsHost and MC special events like quizzes, theme parties, and talent showsGather guest feedback and create improvement plans to enhance service qualityCollaborate with senior staff (Captain, Hotel Manager, Crew Manager) to ensure smooth operation of ship activitiesOffer guidance on currency exchange, shopping, and local attractions in various portsFocused on delivering a diverse and engaging program, I ensure every guest enjoys a personalized and enriching cruise experience. Show less

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  Msg systems romania

  Nov 2017 - now

  Scrum Master – DevOps Agile Hybrid ProjectAs a Scrum Master, I enable teams to embrace Agile principles, ensuring effective Scrum adoption and continuous improvement. I act as a coach, servant leader, and change agent, fostering collaboration and removing impediments.Key Responsibilities:Guide the team in Agile and Scrum best practicesProtect the team and address technical/resource challengesFacilitate Scrum events and ensure meaningful, time-boxed meetingsMaintain and update information in ConfluenceFocused on driving team efficiency, agility, and a culture of continuous improvement. Show less DevOps Operations Engineer – Automotive IndustryAs a Level 3 Operations Engineer, I specialize in maintaining and optimizing SAP- and Java-based applications used for diagnostics and error coding in the automotive industry. I bridge development and operations within a DevOps Agile framework to ensure system reliability and efficiency.Key Responsibilities:Manage, automate, and test workflows across SAP, Java, and Informatica environmentsExecute and adapt MySQL scripts in SQL Developer and pgAdminMonitor application performance using Grafana and other toolsOversee message queues via MQ Explorer for complex cluster applicationsHandle deployments, releases, and integrations through JenkinsImplement hotfixes to resolve critical software issues Show less Service Desk Analyst – IT Support & Customer CareI provide first-line technical assistance to internal and external users, ensuring seamless IT operations for global clients.Key Responsibilities:Troubleshoot software, hardware, and network issues via calls, emails, and HEAT ticketing systemSupport SAP Basis modules, Microsoft Exchange apps (Office 365, Outlook, Skype), and Citrix environmentsManage user accounts, mail groups, cloud storage, and smartphone configurationsHandle VPN RSA Token setups, Active Directory role management, and Lotus Notes applicationsCollaborate with multiple IT teams (Windows, Client Support, Citrix, Exchange, VPN) to resolve complex issues Show less

  • Scrum Master

    Nov 2022 - now

  • Project Manager

    Nov 2017 - now

  • DevOps Consultant 3rd level

    Mar 2020 - Feb 2023

  • IT Consultant / Service Desk Analyst

    Nov 2017 - Mar 2020