Experience

• 

  Cross-cultural solutions

  Sept 2010 - Aug 2013

  •Trained over 1,200 volunteers on policies, pre-departure logistics, safety, cultural competency, and volunteer work assignments.•Developed a new communication strategy to better engage and prepare volunteers utilizing direct and digital outreach. •Designed materials for volunteer pre-departure trainings including presentations, information sheets, and webinars. •Acted as liaison between in-country staff and HQ by accurately and efficiently relaying programmatic updates. •Performed a safety assessment of operations in Tanzania and implemented a new policy that decreased safety incidents by 70%.•Researched potential issues in the field by monitoring U.S. State Department and other safety organizations. •Maintained volunteer profiles including confidential and sensitive data and relayed pertinent information to in-country officers. •Served on a 24-hour emergency hotline to assist with delayed arrivals, volunteer illnesses, and in-country emergencies. •Coordinated with the Finance Department to ensure volunteers had met financial obligations. •Supported in-country staff with medical emergencies by opening insurance cases, coordinating evacuations, and supporting family members. Show less •Organized event logistics and meals for the CCS Global Summit, comprised of 250 attendees over 1 week, including 15 Country Directors from 12 countries.•Represented the organization at special events, universities, alumni events and webinars. •Provided superior customer service through phone and e-mail correspondence while converting prospects into paid enrollments. •Assisted in screening, interviewing, and training of staff members on procedures, philosophy and excellence in customer service.•Educated a diverse constituency on volunteer programs in 23 locations across 15 countries. •Acted as back-up assistant for front desk phone operator. Show less

  • Program Manager- Peru, Tanzania & Thailand

    Sept 2010 - Aug 2013

  • Program Enrollment Manager

    Sept 2010 - Sept 2011
• 

  Allergan

  Nov 2013 - Aug 2016

  •Accountable for compliance to Sell to Policy for all product lines, policies and procedures related to Sales, Marketing and Finance.•Audited CRM cases for compliance with Allergan’s guidelines and Sell-to policy and detailed documentation regarding invalid customer forms. •Led continuous improvement projects in Customer Operations unit. •Monitored real-time metrics and re-prioritized duties to maintain service level. •Acted as a subject matter expert and lead training of new hires, and process updates.•Audited staff records and phone calls for accuracy and reports results and training solutions to team leadership. •Responded to escalated calls from internal/external customers avoiding litigious statements while providing information, education and assurance to customers regarding products or services. •Read, analyzed, and interpreted team and individual metrics to assist in the day-to-day operations; tracked team performance to ensure completion of work as needed.•Monitored new/updated processes for the Customer Master team and collaborated with team leadership and other departments on timely problem and issue escalation. Show less •Analyzed incoming medical information for complaint data and ascertain compliance to product specifications indicated in labeling.•Maintained knowledge and understanding of current MDR regulations, product labeling, federal laws governing medical devices, Department of Transportation requirements for explant returns, and the FDA mandated retrieval program.•Initiated further investigation and evaluate results, summarize findings, determine and document the conclusions.•Handled sensitive conversations with patients and physicians while avoiding litigious situations and resolving complaints.•Interfaced with customer service, operations, quality assurance, marketing, and manufacturing to ensure product quality and safety. Show less

  • Customer Master Specialist

    Nov 2015 - Aug 2016

  • Sr. Product Surveillance Analyst

    Nov 2013 - Nov 2015
• 

  Cross-cultural solutions

  Aug 2016 - Dec 2020

  •Led business re-engineering that increased B2B margin by 64% in FY20 by providing exemplary sales and operations leadership for key business development initiatives that accelerated bottom-line performance.•Responded to COVID-19 travel restrictions and halt on operations through end to end development and facilitation of 3 virtual programs (New Mexico, Honduras, Ghana) partnering with international and domestic organizations that resulted in recuperation of 15% of B2B revenue for FY20 with margins of 61%. •Co-led research, development, and launch of first-ever domestic service program in Gallup, New Mexico supporting the Navajo Nation through corporate partnership providing resources to develop research accreditation for REHOBOTH Medical Center and C.O.P.E. •Managed merger and acquisition by consulting on top team alignment, new cultural development, structure of new operating model, and synergies in sales and operations.•Developed new digital sales communication strategy utilizing Salesforce automation and workflows in order in order to increase efficiency.•Hired, managed, coached and trained a team of 20 globally remote-based staff across 9 countries. Show less •Cultivated and built a diverse corporate and university partnerships portfolio worth $1.6 million in revenue.•Managed the negotiation of and implementation of customized and standard programming for B2B operations.•Triaged crisis support between volunteers, local staff, parents, insurance, executive team and other actors.•Facilitated and coordinated on-site support including housing, transportation, activities, scheduling, food, medical care, project coordination and materials and emergency planning for critical corporate and university clients in Peru, Costa Rica, Guatemala, India and Greece.•Developed and managed 3 expat roles based in Guatemala, including recruitment, relocation, performance management, training, and coaching.•Conducted impact assessment of volunteer and partner projects taking place in Africa, Asia, Latin America, and Europe. Show less

  • Managing Director

    Oct 2019 - Dec 2020

  • Partnerships & Operations Manager

    Aug 2016 - Oct 2019
• 

  Domain skill

  Sept 2020 - Feb 2021

  Co-founder & vp, partnerships & content

  •Built partnerships road map and strategy utilizing industry research, global employment & skills trends, and enterprise demand analysis.•Designed back end CRM operations in Hubspot for partnerships and customer operations, including student and partner onboarding, partnerships sales pipeline, forms, and profile management.•Identified and signed on 25 content partners and developed pipeline of more than 50 additional prospects in 90 days. •Signed popular Bravo TV reality star, Hannah Ferrier's yachting course as content provided and consulted on strategic positioning. •Created partnerships marketing and product collateral including presentations, documents, contracts, best practices, and code of conduct.•Developed screening protocols and guidelines for new educational partners. Show less

• 

  Donegood

  Feb 2021 - Mar 2024

  •Reorganized business operations to decrease operational budget by 61% resulting in 7 month runway extension and successful business acquisition.•Collaborated with C-Suite, investors, and stakeholders to secure nearly $1 million in investments.•Developed financial models and valuation scenarios for strategic initiatives, potential strategic acquisitions, and partnership opportunities.•Set organizational annual and quarterly KPIs, prepared quarterly progress reports, and achieved a 90% success rate each quarter.•Spearheaded ESP migration project from Mailchimp to Hubspot including successful migration of the email creation, audience and campaign management, and reporting. Show less •Managed Brand relationships & partnership negotiations increasing new brand partnerships by 30% YOY.•Built a clear, concise global partner strategy with an established, centralized and ongoing partner management process and SOP.•Launched partner engagement strategy that reduced churn to 1%.•Implemented a technology integration strategy to automate sales operational processes and improve productivity, resulting in cost savings and streamlined workflows.•Trained, hired and coached the DoneGood global team and created standard operational procedures (SOPs) for customer service, and e-commerce operations.•Vetted sustainable organizations for technical certifications and practices including packaging, climate, human rights and responsible sourcing.•Maintained working knowledge of product sustainability certification standards including B Corporation, Clean Label Project, CarbonFree Certified, Rainforest Alliance, Forest Stewardship Council, USDA Organic, GOTS, MADESAFE, EWG verified, Leaping Bunny, ISO 14001, Global Recycle Standard and Fair Trade Certified. Show less

  • Chief Operating Officer

    Jan 2023 - Mar 2024

  • Vice President Partnerships & Operations

    Feb 2021 - Mar 2024
• 

  Partners in health

  Oct 2024 - now

  Senior officer, private sector partnerships