Experience

• 

  Tabarak labs

  Sept 2007 - May 2010

  Chemist
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  Al radwan lab

  May 2010 - Nov 2011

  Senior chemist
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  Al borg laboratories

  Jun 2010 - Oct 2011

  Molecular biologist

  • Instrumented and assayed validation e.g.: precision, accuracy, linearity, AMR, and Calibration Verification• Automated and manual extraction of DNA&RNA from blood fresh tissues FFPE, Urine, CSF, Saliva and all biological fluids.• Molecular diagnosis by both PCR and real-time PCR for HCV, HGV, HBV, TB, CMV, and some genetic diseases• Performed PCR Strip assay for HCV genotyping, FV and Thrombophilia screening.

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  Alliance global group | agbl

  Oct 2011 - Feb 2015

  • Responsible locally for all Egypt office applications including Molecular diagnostics (Reagents & instruments), Microbiology, Life sciences (Illumina applications), EMT and food safety.• Provided appropriate training to customers on product usage (platforms & reagents)• Prepared presentation report of products with all technical specifications, performed demos & training in front of clients.• Scheduled and managed demos, instrument installations, and training as required.• Built effective relationships with new and existing clients for field application purposes, monitored the consumer feedback on product usage, and performed further tests on field applications of the latest products for developing scientifically accurate applications.• Identified and resolved network issues server, and desktop problems and provided recommended solutions and assistance. Show less • Planned and assisted with new product releases and events.• Performed training, product presentations, Sales Presentations, developed business, live demonstrations, and Technical Support to customers. • Supported the sales team by using critical thinking to identify customer needs and demonstrate the correct product solutions to meet those needs.• Made helpful product recommendations and suggestions to increase revenue.• Assisted the sales team in generating sales leads by developing customer relationships and collaborations to facilitate the preparation of materials for technical materials.• Promoted customer satisfaction by providing product and application information, answering inquiries, investigating complaints, and taking appropriate action.• Answered all product-related questions politely and addressed queries promptly. Show less

  • Field Application Specialist

    Oct 2014 - Feb 2015

  • Field Applications Specialist & Product Specialist

    Oct 2011 - Sept 2014
• 

  Gulf scientific corporation

  Mar 2015 - now

  • Responsible for Supporting the Saudi PMS project in KACST includes System validation, Runs, Troubleshooting and data analysis.• Check for all life science applications including Affymetrix, Beckman Coulter Automation, Applied spectral Imaging (ASI), Assuragen, Autogen, Luminex and Perkin elmer.• Manage multiple imaging-related projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.• Conduct a successful workflow review for independent oil companies to identify inefficiencies in the workstream and provide recommendations for improvement.• Provide high-level technical support, analyzing data, and troubleshooting problems, services, and repairs.• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.• Present customer training and troubleshoot as requested by the Sales team and management• Negotiate contract amendments with the customer and supports prime contract proposal preparation.• Ensure that the business area is cognizant of the requirement to have these agreements properly expressed and implemented promptly to protect the interests of the business area as well as the Company. Show less

  • Application Manager

    Jul 2022 - now

  • Senior Application Specialist

    Mar 2015 - Jun 2022