
Timeline
About me
Quality and Technical Manager
Education

Delaware valley university
2013 - 2015Master's of business administration food and agribusiness gpa- 3.96Activities and Societies: Studied as a Graduate Assistant through Semester 1.

Delaware valley college
2009 - 2013Bachelor's of science food science gpa- 3.71Activities and Societies: President of Food Industry Club, Member of Feel Good Club
Experience

Bimbo bakeries usa
Jan 2012 - Jun 2015Working directly under the Senior Quality & Food Safety Systems Director on the Quality Systems Team for Bimbo Bakeries USA.•Identified key areas of improvement through development of weekly/monthly/quarterly reports sent to top management to assess/track status of multiple areas within quality systems including food safety incidents and costs, consumer complaints, environmental pathogen management and TraceGains. Contributed to a15% reduction in consumer complaints in 2014, while working closely with Director of Quality and Food Safety, and the Senior Director of Quality and Food Safety to draft corrective action plans to address problem areas.•Developed procedures, training materials and provided training and support for the following systems/programs: environmental pathogen management program, conducting pH, TTA, moisture, and NIR analysis, product evaluation program, TraceGains, and audit preparation.•Developed a product evaluation system/metrics to address quality issues in top volume, top complaint and special situation products through a consumer perspective as compared to competitor product. Currently rolling out system nationally, and in Co-Packer facilities to align all producing facilities with company expectations for quality.•Lead several quality scoring initiatives to improve product quality of our national products. This includes sample coordination, set up, data analysis, reporting, presentation to the team/upper management and drafting corrective action plans to determine the root cause and address quality concerns.•Assisted in drafting product quality specifications•Assisted bakeries in transition from BRC third party audit body to SQF level two certification Show less Worked directly under the Senior Director of Quality Systems & Food Safety supporting all of the bakeries across the U.S.A.•Assisted in roll out of TraceGains system for tracking ingredients and lawfulness of documentation. Used as a supplier risk management tool. Drafted tutorials for plant use TraceGains software. Creating reports from TraceGains system and analyzing data to calculate supplier and plan compliance•Lead efforts to score products for quality testing purposes in relation to consumer complaints Show less
Quality Systems Supervisor
Dec 2013 - Jun 2015Quality Systems Analyst
Jan 2012 - Dec 2013

Delaware valley college
Aug 2013 - Jan 2014Graduate research assistant•Conducted program research and benchmarking on current MBA programs to assess the market for program expansion•Identified current market trends for delivery options, as well as market need for Spanish language courses•Created and presented executive presentations and recommendations to board of advisors for future program expansion

Food importer & distributor
Jul 2015 - nowQuality and Technical Manager
Apr 2019 - nowQuality & Technical Services Specialist
Jul 2015 - Mar 2019
Licenses & Certifications

Servsafe certified

Environmental monitoring program development worshop
Greg bikofskyMar 2014
First aid, cpr, aed
American heart associationDec 2013.webp)
Foreign supplier verification programs
Food safety preventive controls alliance (fspca)Mar 2017- View certificate

Implementing sqf systems (post-farm gate), sqf practitioner
Sqf instituteAug 2014 .webp)
Fspca preventive controls for human food
Food safety preventive controls alliance (fspca)Feb 2017
Honors & Awards
- Awarded to Erica JeffersonDepartmental Top Student Award Delaware Valley College- Food Science, Nutrition, and Management Department May 2013 Awarded top student award for Food Science, Nutrition and Management Department.
- Awarded to Erica JeffersonNominee for Founder's Day Award Delaware Valley College May 2013 Nominated for the Founder's Day Award (most prestigious award offered from Delaware Valley University).
- Awarded to Erica JeffersonDean's List Delaware Valley College Made Dean's List every semester of undergraduate career, graduated with honors, final GPA of 3.71
- Awarded to Erica JeffersonDean's List Delaware Valley College Graduated with a GPA of 3.96.
- Awarded to Erica JeffersonDelta Tau Alpha- Honor's Society Delaware Valley College Member of the Honor's Society.
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