
Timeline
About me
Certified Scrum Master l Salesforce Certified Associate l Salesforce Certified Business Analyst I Salesforce Certified AI Associate | Pepup Tech Alumni
Education

Pepup tech
2022 -
University of north texas
-State license (slp-a) speech-language pathology
Trailhead by salesforce
-Pursuing Salesforce Certification; estimated completion 2021.

Tarleton state university
-Bachelor of science (b.s.) psychology
Experience

Marriott international
Jan 2007 - Apr 2008Front desk night auditor• Checked-in guests arriving after standard business hours.• Audited all guest information from the day and created a completed report for management by the next morning.• Assisted in making sure that nothing interfered with the comfort of the guests.• Closed out financial books of hotel at end of each business day.• Assisted in organizing facilities services to take care of customer issues as quickly as possible.

Ez money loan services
Jan 2009 - Feb 2010Loan processor• Performed initial appraisal of potential borrowers by thoroughly examining their applications.• Assessed credit standings of applicants through background research.• Interviewed applicants to evaluate their eligibility for loan.• Concluded on all applicable financial and non-financial criteria and developed loan repayment plans.• Finalized loan contracts and kept clients informed on rules and obligations.• Remained up to speed regarding lending and other financial services• Identified customer needs, explored all options and suggested different types of loans Show less

Think finance
Jul 2010 - Mar 2012Bankruptcy specialist ii• Reviewed and evaluated new bankruptcy accounts.• Managed reaffirmation agreement and proof of claim paperwork.• Handled all voluntary surrender requests.• Responded to debtor inquiries by telephone and email.• Managed and monitored bankruptcy file account coding.• Maintained bankruptcy plan and proof of claim paperwork.• Answered bankruptcy-related questions by telephone and email.

Think finance
Mar 2013 - May 2015Special handling represenative• Executed adequate and timely collection and instigated recovery activities in order to minimize risk costs and optimize returns.• Investigated payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps.• Communicated with debtors by telephone and in writing to manage debtors and arrears process• Identified quality adjustment requests, completed documentation packages, and utilized company underwriting guidelines to approve or reject the request.• Recorded debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection/recovery. Show less

Puzzle piece kids
Aug 2015 - Jan 2016Speech language pathology assistant• Focused on executing individual goals for each student.• Assisted with departmental operations (scheduling, record keeping, safety/maintenance of supplies.• Coordinated with direct-care staff and parents to implement home programs targeted at achieving speech therapy-goals.• Organized and prepared materials for upcoming therapy sessions, including communication devices.• Implemented goals established by the SLP and completed patient progress reports.Received “Most Prepared Therapist” award in 2015• Assist the SLP with speech, language, and hearing screenings without clinical interpretation. Show less

Care options for kids
Jan 2016 - Oct 2018Speech language pathologist assistant• Provided speech therapy to preschool and school-age children at home and clinic.• Maintained progress reports and complete discharge summaries for students.• Organized and prepared materials for upcoming therapy sessions, including communication devices.• Supported, identified and celebrated developmental milestones to enhance relationship with student.• Worked with patients diagnosed with Autism Spectrum Disorders, Cerebral Palsy, IntellectualDisability, Multiple Disabilities, Other Health Impairments and Speech Language impairment.• Assisted in IEP goal development and gave professional input determining student progress.• Exhibit compliance with The Health Insurance Portability and Accountability Act (HIPAA) andFamily Educational Rights and Privacy Act (FERPA) regulations Show less

At home healthcare
Jan 2017 - Oct 2018Speech language pathology assistant• Assisted SLP with speech and language screenings without clinical interpretation.• Assisted SLP during assessments of students, patients, and clients exclusive of administration and/or interpretation.• Assisted with departmental operations including scheduling, record keeping and safety/maintenance of supplies.• Created fun at-home programs for students and their families, encouraging continued development and relationship-building.

Harrison school district 2
Oct 2018 - Feb 2021Speech language pathology assistant• Worked with students in individual and group settings with a focus on students' individual goals.• Created Lesson plans targeting articulation and language goals.• Regularly attended IEP meetings to address educational concerns related to speech services and goals.• Maintained organized documentation and patient files.• Worked with students diagnosed with Autism Spectrum Disorders, Cerebral Palsy, Intellectual.• Disability, Multiple Disabilities, Other Health Impairments and Speech Language Impairments.• Assisted in IEP goal development and gave professional input determining student progress.• Demonstrated compliance with The Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA) regulations.• Support students with implementing strategies with AAC devices. Show less

Arizona autism
Jul 2021 - Apr 2022Home health speech therapist• 1-year contract position.• Evaluate speech and language abilities by administering diagnostic tests.• Assist speech therapy patients in functioning adequately in home, community and school environments.• Monitor and record patient progress in response to therapy.• Assess children's developmental progress, specializing in perceptual/sensory motor skills, fine motor skills and activities of daily living.• Engage parents and families in therapy process to support student progress. Show less

Trailhead by salesforce
Jan 2022 - nowSalesforceCurrently pursuing Salesforce Admin certification through Trailhead.Business Administration Specialist, Security Specialist Superbadges.

Pepup tech
Jun 2022 - Sept 2022Salesforce administrator•Workflow •Salesforce Sales Cloud•Management•Business Analysis•System Administration
Licenses & Certifications
- View certificate

Salesforce essential training
LinkedinJun 2022 - View certificate

Sales: customer success
LinkedinApr 2022 - View certificate

Inclusive leadership: the power of workplace diversity
CourseraApr 2021 - View certificate

Social media certified
HubspotFeb 2021 - View certificate

Avoiding common pitfalls in customer success management
LinkedinApr 2022 
Salesforce administration intermediate course
Pepup techSept 2022- View certificate

Advanced google analytics
GoogleMar 2021 - View certificate

Google analytics for beginners
GoogleMar 2021 - View certificate

Customer success management fundamentals
LinkedinMay 2022 - View certificate

Foundations of project management
CourseraApr 2021
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