Experience

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  Amazon

  Aug 2015 - Aug 2019

  Led global quality analyst teams at Amazon, driving measurable Last Mile efficiency improvements for faster, more reliable customer deliveries. Skilled in data analysis and team leadership, I fostered high-performing teams that contributed to Amazon's customer satisfaction and operational excellence through successful project execution.- Measurably Improved Last Mile Efficiency: Led a global team of quality analysts, driving significant improvements in Last Mile efficiency, resulting in faster and more reliable deliveries for Amazon customers.- Data-Driven Optimization: Leveraged data analysis expertise to identify and address quality issues, optimizing delivery performance across various metrics.- High-Performing Teams: Strong people management skills fostered a high-performing team, cultivating talent and ensuring project success. - Project Management Expertise: Managed and delivered multiple projects and initiatives across Last Mile Technology, contributing directly to Amazon's customer satisfaction and operational excellence. Show less

  • Program Manager

    Jun 2018 - Aug 2019

  • Team Lead Manager

    May 2017 - Jun 2018

  • Quality Analyst

    Aug 2015 - May 2017
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  Beatitudefoods llp

  Mar 2020 - Aug 2022

  Business strategy manager and a partner

  Passionate Food Entrepreneur! Founding member and manager The Cocoa Bond, a thriving cloud kitchen, from a baking hobby. Led all aspects, ensuring success through:Strategy Architect: Led development & pivots of successful business strategies.Product Innovator: Developed & tested delicious treats driving high sales & customer loyalty. Cross-Functional Leader: Built & led high-performing teams, managing internal, external stakeholders, and marketing for optimal execution. Delivery Maestro: Streamlined operations for flawless end-to-end customer experience. Sustainability Strategist: Championed eco-friendly practices for long-term success. Show less