Experience

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  Chico’s fas

  Oct 2010 - Jan 2011

  Sales associate

  Deliver exceptional customer service by portraying an accommodating and engaging attitude, building and maintaining professional relationships with clients.Serves customers by helping them select products.Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.Manages financial transactions.Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.Alerts management of potential security issues.Assists with inventory, including receiving and stocking merchandise.Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Show less

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  Bossier parish community college

  May 2012 - Aug 2013

  Student assistant

  Meet with students and parents to advise on steps necessary to complete admission and financial aid forms correctlyAssist professors and other administrative personnel in filing and providing photos copiesPerform administrative duties relating to students' programs.Manage and maintain sensitive student information in physical and online filesOversee and manage displays and bulletin boards announcing seminars and course offeringsAssist admissions in processing potential student admission form and ensure their proper completionInteract with students through phone and email addressing their questions and concernsWelcome new students and assist them in completing admission paperwork Show less

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  Residential life

  Dec 2013 - May 2014

  Residential assistant

  Communicates and promotes the mission and policies of the Residence Life Office, Division of Student Affairs.Enforces all rules, regulations and policies of the residence halls.Creates an environment where the needs and concerns of diverse populations of students are appreciatedPromoted an environment that is conducive to academic and social developmentAssisted student with academic, personal and social concerns, making timely referrals as necessaryMediates roommate conflictsResponds to crisis situationsAssisted facility Services and/or Campus Safety staff to resolve maintenance issues and safety concerns Show less

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  Aramark

  Nov 2014 - Oct 2016

  Catering assistant

  The Food Service Worker is responsible for preparing and/or building food items while providing customer service and adhering to food safety, food handling, and sanitation procedures. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Essential Functions:Prepares and builds food items according to standardized recipes and directionsProperly stores food by adhering to food safety policies and proceduresSets up work stations including prep tables, service counters, hot wells, steam tables, etc.Breaks down, cleans, and sanitizes work stationsServes food to customers while ensuring guest satisfaction and anticipating the customers’ needsReplenishes food items and ensure product is stocked to appropriate levelsMaintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.Adheres to Aramark safety policies and procedures including proper food safety and sanitationEnsures security of company assets Show less

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  Hair city

  Jan 2015 - Jul 2016

  Sales associate

  Ensure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product featuresWelcome customers to the store and answer their queriesFollow and achieve department’s sales goals on a monthly, quarterly and yearly basis“Go the extra mile” to drive salesMaintain in-stock and presentable condition assigned areasActively seek out customers in storeRemain knowledgeable on products offered and discuss available optionsProcess POS (point of sale) purchasesCross sell productsHandle returns of merchandiseTeam up with co-workers to ensure proper customer serviceBuild productive trust relationships with customersComply with inventory control proceduresSuggest ways to improve sales Show less

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  Mcs

  Jan 2015 - Sept 2015

  Asset preservation coordinator

  Performs a variety of tasks to provide support for our clients and vendors to preserve real estate assets and takes accountability for entire process from receipt of work orders to resolution and closure which requires coordination of information among various departments and customers. Receive and review incoming work orders related to monthly maintenance items such as repairs, grass cuts, winterizations, etc. and contact appropriate resources as needed; enter transactions into PC using multiple systems Verify accuracy and resolve general customer issues using multiple resources and records Prepare, edit, distribute, and/or correct specialized and/or complex documents/notes/entries Contact customer with any questions or concerns and work to minimize risks Monitor queue to ensure the necessary property preservation work is completedEnsure all work is completed accurately in compliance with client specifications and company policies Show less

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  St. mary's residential training school

  Jan 2016 - Jun 2017

  Create behavior management plans for clients. Monitor problem behaviors and report significant changes in trends at monthly behavior review meetings. Conduct observations and measure problem behaviors that are experiencing significant acceleration trends. Perform descriptive assessments regarding problem behaviors that are experiencing significant acceleration trends. Design and conduct functional experimental analyses to determine the contingencies that are maintaining the problem behavior. Design , develop, and implement an intervention that would be appropriate for decelerating the problem behavior and that is based on: the contingencies that are maintaining the problem behavior evidence-based and ethical practices in the field of applied behavior analysis Show less

  • Behavior Therapist

    Jun 2016 - Jun 2017

  • Qualified Intellectual Disabilities Professional

    Jan 2016 - Jun 2017
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  Georgia division of family & children services

  Jun 2017 - Jun 2018

  Child protective specialist

  Investigate reports of alleged child maltreatment and unborn child abuse. Provides emergency child protection services. Provides short term counseling in physical abuse, neglect, sexual abuse, emotional damage and unborn child abuse cases when appropriate. Plans, prepares and presents pre-disposition investigative, court review, guardianship and termination of parental rights reports for juvenile court. Provides court testimony and supervises dispositional and consent decree orders. Performs networking of appropriate and necessary services for families in an efficient and effective manner. Show less

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  Asurion

  Jun 2018 - Jun 2019

  Technical support specialist

  Personalized technical support from experts in Verizon Wireless devices and consumer electronics. Verizon Tech Coach agents can solve most issues in just one phone call. If unable to solve the issue in one call, the tech coach expert will call back within 24 hours with a solution.Make recommendations on how to optimize devices for the customer's lifestyle. Provide online tools, including chat support, comprehensive interactive device guide, to help customers operate devices on their own. Show less

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  Southern nevada adult mental health services

  Jun 2019 - Jun 2020

  Psychiatric service coordinator

  Provide assistance for Homeless individuals with Physical and or Mental disabilities to determine if eligible qualifications are met for SSI/SSDI application and provide immediate housing through Housing Urban DevelopmentServe as Housing Urban Development case worker, providing assistance with housing for Homeless clients diagnosed with mental illnesses. Collecting and submitting medical Records. Writing and submitting medical summary reports. Obtaining a Co-Signature by Medical Source. Completing quality review of applications prior to submission.Created treatment plans for Clients with serious mental illness.Developed Housing Urban Development Team with Southern Nevada Adult Mental Health Services Intake for Housing Urban Development outpatient , Department Community Involvement to ensure outstanding services are provided for all clients. assistant with processing move documents in accordance with established SNRHA policieBilling medicaid in Avatar, and determine the level of care (Locus) Show less

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  Cigna health benefits

  Mar 2022 - now

  Personal behavioral advocate

  In this position I often operate in complex in nature requiring flexibility and multi-tasking capabilities. My Responsibilities include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns.Register participants in the intake system and opens case filesEducate participants on their benefits based upon individual plan design and other clinical or non-clinical resources availableConduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns Provide participants with names and phone numbers of nearest providersMulti-task by maneuvering through various computer programs and screensWrite authorizations to ensure claims are paid correctly.Provide follow-up calls to participants to ensure correct information is givenSend eligibility requests to determine effective coverage dates or to verify correct benefits are loadedSend complaints to initiate grievance process for customers Show less