
Evelyn E.
Customer Service Assistant

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About me
Product Lead | Business, Strategy and Technology | MSMEs Business Process Automation, Enhancing Product Distribution in Emerging Markets | Ex-Advans Nigeria | Leader Who Coach™️
Education

Project Management Institute
2011 - 2011Professional Project Management Project Management PMPActivities and Societies: Project Management Training The PMP is the gold standard of project management certification. Recognized and demanded by organizations worldwide. The PMP validates the competence to function in the project manager role, leading teams and directing projects.

Nigerian Institute of Safety Professionals
2010 - 2010Health Safety and Environment HSE Level IIIActivities and Societies: Healthy and Safe practices in work place, homes and environment. The HSE certification is a validation of knowledgeable skills to carry out healthy and safe practices in work place, homes and environment.

Utiva
2020 - 2020Product Design Design Thinking and ProcessActivities and Societies: Design Thinking, Sketching and Wire-framing, Information Architecture, UI/UX Design, Prototyping, Usability Testing , Figma, Behance, Miro, Dribble, Adobe, Webflow

Utiva
2020 - 2020Artificial Intelligence for Business Leaders Artificial Intelligence, Microsoft Azure Machine LearningActivities and Societies: Fundamental Concepts of Artificial intelligence, Machine Learning, No Code Platform, Microsoft Azure Machine Learning

Treford
2022 - 2022Product Product Strategy
Utiva
2020 - 2020Product Management Introduction to Product ManagementActivities and Societies: Introduction to Product Management , Attributes of a Product Manager, Product Management Priorities, Role&Responsibilities of a Product manager, Product Development Process, Product Management Process & Life cycle, Product Design Thinking&Steps , Product Roadmap , Product Framework.

University of Maiduguri
2006 - 2010Bachelor's degree Zoology/Animal BiologyB.Sc Zoology

Utiva
2020 - 2020Agile Product Management Agile Product ManagementActivities and Societies: Introduction to Product Management, Design Thinking, Empathy/User Research, Prototyping, Testing and Validation, Product Design, Agile Execution, Introduction to SCRUM, Introduction to JIRA, Product Discovery, Product Leadership Proposed Solution to a PiggyVest business case in fulfillment of the Certification in Product Management

Utiva
2020 - 2020Data Analytics (Incubator) Data Analysis via MS Excel&SQLActivities and Societies: Data Fellow Cleaning, Filtering, Analyzing and Visualizing Data in Microsoft Excel & Analysis of Big Data via SQL

Tekedia Institute
2021 - 2021Certificate Business Growth Playbooks
Tekedia Institute
2021 - 2021Mini-MBA Business Administration Management GeneralInnovation, Growth and Digital Execution - Techniques for Building Category-King Companies
Experience

Wema Bank Plc.
May 2011 - Feb 2012Customer Service AssistantI work as an associate alongside a team of customer experience personnel and gained exposure to customer service skills and work place ethics

Airtel Nigeria
Jan 2012 - Jan 2012Sales ExecutiveI drive sales of telecommunication products

Advans Nigeria
Mar 2013 - Apr 2022Advans Nigeria is a leading international microfinance group established in 2005. With a mission to respond to the need for financial services .... through providing tailored services in a sustainable and responsible manner 💡 Executed digital transformation and led a cross-functional team of stakeholders 💡 Grew the KPIs of the existing solution by 180% in 2021 by defining and prioritizing features while iterating continuously. 💡 Co-ordinated product alignment sessions with internal and external stakeholders, to ensure that product requirements are properly defined and scoped💡 Launched a real time feedback management system for digital products that reduced turn around time by 50%💡 Gain insights from product data analysis, collaborated remotely with design and engineering to grow delivery channels💡 Achieved 100% on time delivery of project timelines by collaborating with the engineering team💡 Carried out quality assurance and user acceptance tests on products before release Show less - Co-led the sales team in the strategic marketing project that resulted in new client acquisition and recorded the highest number and volume of product sales in Q4 2020 with a resultant good ROI- Analyzed existing product data to gain insights into users' behavior to enable data-led decision that aligns with business goals and meets user needs- Developed and implemented partnership strategies that support the bank’s strategy and ensure the very best of relationships with partners, clients and stakeholders.- Identified best practices and incorporated new ideas for partnership building. - Supported the development of marketing strategies to improve sales of the bank’s products and to monitor the market prices and made recommendations where necessary. - Liaised with the marketing and communication department to develop product marketing materials and ensure the marketing materials meet industry as well as market standards.- Supported the process of development of new products / services (from conception to sales) with concerned departments.- Proposed innovative ideas in order to improve the performance in line with the institution’s mission and strategy. Show less
Customer Success @ Advans (Delivery Channels)
Mar 2021 - Apr 2022Strategic Partnership and Product
Mar 2020 - Mar 2021General Product Operations and Sales
Mar 2013 - Feb 2020

GreenCycling_Ng
Jul 2017 - May 2021The GreenCycler (Game Changer)GreenCycling_Ng is a scheme where vegetable, fruit and garden waste is being recycled instead of being sent to the landfills. Shortlisted in the mentormatchupchallenge3.0 and featured as startup of the month is a positive signal that the greencycler can change the world in bits.

Ladies in Product - Nigeria
Nov 2020 - nowTeam LeadA squad that showcases Ladies in Product Management- Ensured compliance with law (copyright and data protection)- Stayed up to date with developments and generate new ideas to draw audience attention.

Utiva
Feb 2021 - Sept 2021Ledd the cohort captains strategically to contribute to the global vision of the organization by ensuring that our learners have a seamless learning experience. Captained the learning environment for virtual cohorts of digital innovative professionals championing change, solving users friction and shipping problem solving features through design thinking and agile product management skills.
Senior Cohort Captain (Digital Product Innovators)
Jul 2021 - Sept 2021Cohort Captain (Digital Product Innovators)
Feb 2021 - Jul 2021

Studiare
Mar 2021 - Oct 2021Product Insights 💡
YouthUp Global
May 2021 - Oct 2021Product Insights 💡
Aug 2021 - Oct 2021Project Director
May 2021 - Oct 2021

“33” Product Tekkies
May 2021 - nowA supportive ecosystem of product managers at varying levels of experience across different technology sectors, providing hands on learning platform that enhances co-learning, information and best practice sharing. • Initiated, organized and managed programs to address identified needs and pain points thereby increasing active members and engagement by 100%• Developed and managed new program strategies to support growth and career pivot by 50%• Aligned with stakeholders on strategic direction of the community• Co-ordinated weekly programs on soft skills acquisitions thereby fostering cross-functional team relationships. • Managed the real-time feedback management system on community engagements and trainings. Show less
Coaching & Community Management Service
Jun 2022 - nowProduct & Program Manager
May 2021 - now

ShooTivia
Jun 2021 - Jul 2021Product Insight 💡
Black Valley
Oct 2021 - nowProduct Management MentorBlack Valley is an immersive mentoring program, improving access to tech industries to the Black community.- Increased representation within tech through mentor-ship which ensures black people are part of the conversation around product development.- Increased social mobility of the black community during and after mentorship by successfully supporting young black people

Experiment Nation
Nov 2021 - nowGuest Speaker
AlfredKenway
Feb 2022 - Aug 2022Product Development Lead.webp)
The Covenant Nation (TCN)
Mar 2022 - nowDigital Tech Community Lead- Appointed as first time Community Group Leader to direct the affairs of one of the Digital Tech Community Groups of the Covenant Nation- Led a group of 40 Tech experts and enthusiasts across different tech fields such as Frontend and Backend Development , UI/UX Design, Cloud Computing, Block Chain, DevOps Engineering and Digital Marketing

Ogun Labs
May 2022 - Jun 2023Product Manager
House of Gifted Eve
Feb 2023 - nowI focus on streamlining and optimizing workflows to enhance operational efficiency and drive business growth. My key responsibilities include:Process Assessment & Optimization: Identifying inefficiencies in business workflows and designing automated solutions to improve productivity and reduce manual intervention.End-to-End Automation Implementation: Developing and deploying automation tools for core processes like sales, inventory management, and customer engagement to enhance accuracy and speed.Data-Driven Decision Support: Implementing systems that provide real-time data insights, enabling informed decision-making and strategic planning.Cross-Functional Collaboration: Working closely with stakeholders, including product, sales, and engineering teams, to ensure seamless integration of automation solutions.Performance Monitoring & Continuous Improvement: Regularly reviewing automated processes to optimize outcomes and align with evolving business needs. Show less - Overseeing sales of product line, define goals and targets- Formulates strategies by analyzing market trends and data. - Implement sales strategies such as pricing strategies, marketing campaigns and distribution plans.- Develop and implement strategies for scaling customer base efficiently and effectively.- Collaborate cross functionally with internal and external stakeholders.- Provide scheduled reports on sales performance, product feedback, user retention to enhance data-informed decision making.- Lead a team of sales professionals, providing guidance, training and performance evaluation. Show less
Business Process Automation Specialist (MSMEs)
Dec 2022 - nowProduct Lead - Business, Strategy & Technology
Feb 2023 - now
Licenses & Certifications
- View certificate

Introduction to Personal Branding
CourseraApr 2020 - View certificate

Customer Experience: Journey Mapping
LinkedInApr 2020 - View certificate

Strategic Thinking
LinkedInMar 2020 - View certificate

Marketing to Generation Z
LinkedInMar 2020 - View certificate

Why Motivating People Doesn’t Work . . . and What Does
LinkedInMar 2020 - View certificate

Storytelling with Data
LinkedInMar 2020 
Artificial Intelligence Concepts
IBMApr 2020- View certificate

Top of Mind: Use Content to Unleash Your Influence
LinkedInApr 2020 - View certificate

Decoding Body Language
LinkedInApr 2020 - View certificate

Succeeding in a New Role By Managing Up
LinkedInApr 2020
Volunteer Experience
Growth Partner
Issued by Growth Africa Conference on Sept 2021
Associated with Evelyn E.Happivibe Gladiator
Issued by Happivibe services on May 2021
Associated with Evelyn E.Content and Media Associate
Issued by Youth Up on Nov 2020
Associated with Evelyn E.Content Creator
Issued by Foundrs Club on Nov 2020
Associated with Evelyn E.Peer Educator
Issued by NYSC on Mar 2011
Associated with Evelyn E.
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