Wahyu Nugroho

Experience

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  PT. Jasa Teknologi Informasi IBM

  Jun 2012 - Mar 2015

  System Operator AS400 - Provide quality technical support in primary area of responsibility (server operations, system monitoring, Problem Management and Production processing).- Assist in developing and implementing new processes and procedures, as well as perform updates to current documentation as required.- Maintaining the data center of the organization and ensuring that the systems run properly.- Prepare for backup systems so that the data is not lost if there is a problem with the system, such as End Of Day batch (EOD) and End of month batch (EOM) production.​System Operator AIX- Provide quality technical support in primary area of responsibility (Network, Server operations, System monitoring, Problem Management and Production processing).- Assist in developing and implementing new processes and procedures, as well as perform updates to current documentation as required.- Maintaining the data center of the organization and ensuring that the systems run properly.- Prepare for backup systems so that the data is not lost if there is a problem with the system, such as End Of Day batch (EOD), End Of Week batch and End of month batch (EOM) production.​ Show less Field Service (OSS)- Desktop Roll Out/Migration Active Directory & Mail Exchange windows workstation system.- Working an Service Request Records (ISM) ticket.- IMAC Coordination : Install, Move, Add, Change (IMAC) coordination deals with installations, moves, additions, and changes to equipment belonging to end users. It covers requests for new hardware and software- Acts as the primary interface with the customer fields and IBM representatives in the fields for the service request and if there is a project.- Identifies and escalates issues to the SDM / Project Manager (PM). Show less

  • System Operator

    Mar 2013 - Mar 2015

  • Junior Service Engineer

    Jun 2012 - Mar 2013
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  PT Jasa Teknologi Informasi IBM

  Mar 2015 - Mar 2020

  System Engineer

  Field Service (OSS)- Working an Service Request Records (ISM) ticket.- IMAC Coordination : Install, Move, Add, Change (IMAC) coordination deals with installations, moves, additions, and changes to equipment belonging to end users. It covers requests for new hardware and software- Acts as the primary interface with the customer fields and IBM representatives in the fields for the service request and if there is a project.- Identifies and escalates issues to the SDM / Project Manager (PM). Show less

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  PT. Combiphar

  May 2020 - Oct 2021

  System Administrator

  • Working an TSM backup from IBM Spectrum Protect.• Report monthly backup and Preventive Maintenance.• Monitoring backup daily and weekly.• Identifies and escalates issues to the Project Manager (PM).

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  PT Bank Tabungan Pensiunan Nasional Tbk (BTPN) Project

  May 2021 - Oct 2022

  System Administrator

  • Working an TSM backup from IBM Spectrum Protect.• Report monthly backup and Preventive Maintenance.• Monitoring backup daily and weekly.• Identifies and escalates issues to the Project Manager (PM).

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  PT Bank BTPN Tbk

  Mar 2023 - Jun 2023

  IT Asset Management

  - Checking assets (Mobile device Tablet/Smartphone, Laptop, and Desktop) make sure on the system data asset management.- Checking assets (Mobile device Tablet/Smartphone, Laptop, and Desktop) good/broken condition.- Checked results report to Fix Asset management.- Handle assets approximately 2000 asset.