Alicia Willmont

Experience

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  Southwestern Illinois College

  May 2003 - Aug 2013

  Office Assistant/Manager

  • Traveled to our office located at Scott Air Force Base to register students for computer-based tests. Communicated clearly the documentation they would need for testing and where they could go for study materials.• Experience with proctoring a paper/pencil timed test; including giving oral instructions, answering questions, keeping the environment conductive for testing purposes, keeping time, and making sure all materials were secured when testing was complete. • Provided support to Southwestern Illinois College employees on the training and functionality of the PeopleSoft registration system• Team player, the go-to person when conflicts arise with other co-workers. Able to resolve conflicts in a calm and productive manner.• Managed incoming calls and emails, provided excellent customer service, managed both physical and electronic filing systems, verify and edit office correspondence and documents.• Ability to work with a diverse workforce, employees from other government agencies, civilians, military members and foreign nationals. Maintained and updated employee training records.• In charge of training new student secretaries; taking part in the interviewing and hiring process of those individuals.• Efficiently use various office software for time and attendance, electronic calendars, financial management, and database maintenance.• Saw many projects through start to finish, taking a project management role. Ability to finish tasks in a timely manner in order to meet deadlines.• Self starter, quick learner, detail oriented and takes pride in work.• Upon exiting this position, having been employed with the same office for 11 years, was responsible for creating detailed, step-by-step Standard Operating Procedure documents for the various tasks and projects for which I was responsible. Show less

• 

  Army Lodge

  Mar 2016 - Jun 2019

  Accounting Technician
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  Currently seeking new opportunities

  May 2019 - Jun 2019

  CMIS degreed individual seeking Sys Admin, Network Config, and Customer Support opportunities
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  Naval Facilities Engineering Command (NAVFAC)

  Jun 2019 - Jul 2023

  Information Technology Specialist
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  US Army

  Jul 2023 - now

  Network Administrator