Jackson Kinyanzui

Experience

• 

  The Fairview Hotel

  Mar 2007 - Sept 2008

  Front Desk Receptionist
• 

  Sarova Panafric

  Sept 2008 - Jan 2009

  Front Desk Receptionist
• 

  Ole Sereni Hotel

  Oct 2009 - Dec 2010

  Guest Service Agent

  Receptionist/Cashier/ Reservations/Business Centre Operations/Telephone Operator

• 

  Dots & Graphics Limited

  Feb 2011 - now

  • Plan, coordinate and manage all business operations to achieve corporate goals• Ensure that employees follow company policies and procedures• Ensure staff work productively and develop professionally• Evaluate and improve operations and financial performance• Engage in key or targeted customer activities.• Develop, outline and implement plans and strategies to increase the profitability of company products and services• Document and provide employee, business and expense reports to senior-level management• Train, guide and mentor employees and evaluate their performance and productivity in completing their job duties• Manage administrative, logistical, human resources, and accounting services to support company operations.• Address customer inquiries promptly and professionally and ensure customer satisfaction.• Identify business opportunities with new and existing customers Show less * Opening and maintaining customer accounts by recording and updating account information.* Establishing new accounts by planning and organising daily work schedule to call on potential sale outlets and other trade factors. * Attracting potential customers by answering product and service questions; suggesting information about other products and services.* Securing and placing orders taking into consideration delivery dates and inventory levels for fulfilment.* Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.* Maintaining financial accounts by processing customer adjustments.* Manage assigned accounts and increase sales in respective accounts.* Contributing to team efforts by accomplishing related results as needed. Show less

  • General Manager

    Oct 2020 - now

  • Client Service and Customer Care

    Feb 2011 - now

  • Client Service Executice

    Feb 2011 - now