Rubina Singh

Experience

• 

  Teleperformance Nordic

  Feb 2007 - Dec 2010

  Duties and responsibilities – - Trained and supervised team leaders- Established and implemented sales strategies. - Organized shift summaries and production reports.- Supervised shift schedules to ensure sufficient staffing of team leaders. - Hired and trained staff (team leaders). Analyzed staff performance and on a quarterly and annual basis. - Scheduled and attended client meetings/presentations to procure new call center projects together with the account managers. - Established mutually agreed volumes, SLA’s, KPI’s and other key parameters with the clients for their individual projects.- Tracked shift productivity. - Set daily/weekly/monthly KPI’s per project.- Performed shift close out duties.Key skills and competencies – - Excellent ability to market telecommunications products and services- Solid understanding of automatic dialing equipment and applications- Strong sales and marketing skills- Motivational skills- Vast communications abilities- Determined attitude and ability to drive a team towards the common goals and target achievement. - Organizational skills to manage staffing and production Reference customers – - Bredbandsbolaget/Telenor, Tele2, Telia, e.ON, Hi3G, Ikea, ComHem, Boxer, Trygghansa Show less

  • Production Manager

    Sept 2008 - Dec 2010

  • Sales Trainer

    Jun 2008 - Aug 2008

  • Outbound Teamleader

    Feb 2007 - Jul 2008
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  Intel Security

  Dec 2010 - Oct 2018

  Duties and responsibilities – - all relevant and necessary requirements associated with operations and for acting within the framework of the company's essential values- Actively monitoring the business policies and developing new operational processes to support and increase the business efficiency- Responsible for planning and organization of Northern and Eastern Europe projects with an overall responsibility of the local regional resources. - Primary responsibility of scheduling and delivery of customer services in both the SMB and Enterprise Business.- Responsible for the bookings and revenue forecast in accordance with the targets for.- Managing project initiation, contract negotiations and contribution to budget/P&L management.- Identifying and managing risks concerning internal and external projects/stakeholders- Generating and delivering sales proposals to potential decision makers internally and externally.- Supporting in providing technical input for sales proposals, including task activities, overall project plan, timelines, and project financials. The process is supported by sales engineers and other subject matter experts.- Developing statement of works, participating in RFI’s, RFP’s, RFQ’s responses.- Managing and coordinating with business partners and channel stakeholders to increase business opportunities and growth.- Driving partnership with partners/subcontractors to increase the resource capacity.Key skills and competencies – - Establishing and implementing goals and objectives.- Knowledge and understanding of the financial aspects of the business including revenue, gross margin, P&L, cost and growth concepts.- Strong problem solving skills- Strong abilities for developing and implementing business strategies.- Decision making in a pressured, commercial driven environment.- Planning ability: organizing and managing multiple projects and set priorities.- Capable of working in a fast-moving environment. Show less

  • Professional Services Operations Manager

    Jul 2015 - Oct 2018

  • Professional Services Operations Manager

    Dec 2010 - Oct 2018
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  Telia Company

  Oct 2018 - Jan 2020

  Sales Sourcing Manager
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  Nets Group

  Mar 2021 - now

  ECom sales