Ankit Kushwaha

Experience

• 

  HCL Technologies

  Sept 2012 - Sept 2014

  Product Support Engineer

  Project 1 - Sprint-NEXTEL• Remotely testing of Wireless CDMA T1 Lines.• Remotely operation of TELLABS Switch 5500, ALCATEL 1630, 1631 & perform Loopback Testing using End to End cycle.• Troubleshooting for errors like Frame, BIT & CRC Errors while testing the circuits or after installation.• Handling escalation on different issues related with mobile communication (T1’s).• Check & verify the Port configuration with the onsite technician to confirm the correct installation of T1’s.• Working with onsite team for real time resolutions for T1 circuits..• Working on communication path installation to ensure the error free traffic.Project 2- AT&T Phoenix• Providing support for AT&T DSL users• Working on issues for internet related issues like low speed, DSL registration etc.• Working with Tier 2 and different teams to provide support and resolution. Show less

• 

  IGATE

  Sept 2014 - Dec 2016

  Senior Associate

  • Monitoring alerts generated from Hitachi Storage Devices• Supporting LOBs as HRT, HSMS Support, HDS-Portal Support, Emergency License Key Management.• Analysis of error codes, creating service requests & dispatching them to different queues for drive/part replacement.• Providing remote assistance for various issues related to queues along with voice and non-voice support.• Creation of emergency license keys for Hitachi storage devices• Handling Hitachi Portal related issues for account creation, access management, Site addition, site deletion, account linking. Show less

• 

  Capgemini

  Jan 2017 - Mar 2020

  •Supervised and guided team of 25 members ensuring all were trained in product knowledge and capable of performing assigned roles and responsibilities•Recruited and trained the team, providing direct supervision, ongoing development to employees•Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.•Worked with Team Manager to resolve problems, improve operations and provide exceptional customer service•Implemented Robotic Automation within multiple projects which resulted in higher efficiency and better profit margins•Worked and prepared project documents to be used for internal, external audits. Show less •Mentored team members and measured team performance on weekly & monthly basis•Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities •Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills•Interacted with customer to ensure error free delivery and any changes required in the process•Identified new ideas, products and/or features that improved customer satisfaction & reduced costs•Worked as SPOC for RPA implementation in project to reduce the manual effort and increase the efficiency•Performed Quality and Analysis based on Quality Management System Manual and prepared quality check reports Show less

  • Team Lead

    Apr 2019 - Mar 2020

  • Process Lead

    Jan 2017 - Mar 2019
• 

  Neuronimbus Software Services P. Ltd.

  Mar 2020 - Dec 2020

  Senior Software Developer

  •Designed and developed scalable and available systems using Auto-Scaling, Load Balancers.•Worked with AWS services like EC2, S3, ELB, VPC, IAM.•Configured AWS Identity Access Management group and users for improved login authentication.•Initiating alarms in CloudWatch service for monitoring server's performance, CPU Utilization, disk usage etc.•Part of project release process along with bugs tracking and fixing the same.•Led client meetings to enhance team’s task execution process and to deliver desired system solutions•Prepared and delivered final project reports for IT management and clients. Show less

• 

  HCLTech

  Dec 2021 - now

  • Senior Specialist

    Jan 2023 - now

  • Specialist

    Dec 2021 - Dec 2022