Wessam Arafa

Experience

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  Vodafone Egypt

  Jan 2006 - Dec 2010

  Able to handle complaints, even when handling unpleasant customers. Works accurate and with eye for detail. Handles in the best interest of both customer and company. Able to use automated information systems to analyses the customer’ssituation. Able to suggest improvements to the various communications by the company(e.g. website, FAQ, etc.) Willing to build a long-term relationship with the customer (not a "job-hopper") Once i finished the bachelor degree of commerce from Mansoura university i joined Vodafone as Sales representative and upgraded to Supervisor in 2008 .

  • Supervisor

    Jan 2006 - Dec 2010

  • Supervisor

    Jan 2006 - Dec 2010
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  Mobily

  Jan 2011 - Jun 2014

  Sales Manager

  Executive marketing strategies, Conducted market survey for Potential customer awareness and acceptanceof the products in the corporate and small business sector, Maintain and update monthly competitor’s reports. Scheduling, planning, sales analysis and forecasting functions, Maintaining Reports, Submitting Quotation as per Customer Requirement, Taking care of Customer up to their Satisfaction with after Sales Service, Daily Meeting with Corporate Marketing Executive, Weekly Meeting with Top Management, Control and monitoring of sales in the assigned territory by frequent visit to themarket, supervising follow-ups and chasing for credit collections to recover theout standings Leading the team to compete with the competitors for making a high-securedposition in the market . Show less

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  Saudi Telecom Company

  Jun 2014 - Jan 2023

  STC Business sales manager

  The RoleManaging partners’ performance, Sales Target monthly, quarterly and overall KPI’s in line with STC strategy.The ResponsibilitiesTarget:· Achieve the monthly/quarterly/annual SME sales targets.· Manage partners’ sales teams to achieve company KPIs.· Site visit to assure Customer Satisfaction and support partners in sales. Development:· Prepare business development plan for partners.· Develop suitable business cases to facilitate work flow and obtain business opportunities.· Develop reports that reflect market status.· Accompany partners’ KAMs on client visits regularly.· Ensure that partners have the required sales tools.· Monitor competitors’ sales activities within the market place.People Management:· Hiring (Interview the candidates and choosing the qualified one’s).· Provide training to partners’ staff.· Make sure all team members’ professionals and sales oriented.· Training the new team members to be effective sales men and keep the rest update.Operation:· Weekly shear visits with team members, to identify their weekly and strongly points, obstacles in closing deals, mega deals and exchanging experience.· Check the validity of new deals documents & preparing the needed requests in order to send for activation team (Operation Team).· Consolidate the sales executive’s daily visits & forecasts. Show less

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  Zain KSA

  Nov 2022 - now

  Partner Accounts Management Senior Manager

  Key Qualifications & Responsibilities​​Strategy Management:• Develop and conduct the performance.• Developing and managing the B2B Indirect Channel in line with Zain KSA strategy• Conduct progress towards strategic objectives.• Develop business cases to identify new Partners and the areas of improvement.• Implement improvements to policies and procedures in order to deliver high-quality services. Department and Team Management:• Managing a direct Team of 10 Partner Account Managers• Managing +180 outsourced Sales Representatives• Set training programs to maximize employees' performance.• Recruit, manage and coach new Partner Account Mangers B2B Partnership Supervision & Agreement Development:• Develop and supervise agreements with B2B Partners in line with agreed terms and conditions.• Encourage B2B Partners to increase investments, to develop the business and grow profitability accordingly.• Supervise existing B2B partnership relations for retention and business development purposes.• Negotiate and secure B2B partnerships.• Seeking potential partnerships and prospecting new external partners• Supervise the renewal of B2B Partner’s contract. Sales Development & Support Provision:​ • Consolidate input from B2B Partners to develop sales plan and budgets.• Supervise and track the day-to-day operations and Sales trend.• Building the sales forecast for the partners and defining targets and KPIs• Implement periodic performance reports to recommend improvements.• Design and deliver detailed Partner Plan and driving key sales, marketing, lead generation and growth objectives.• Coordinate with B2B Partners to develop joint plans for improving distribution effectiveness.• Monitoring the partners' performance (meeting and exceeding revenue, volume, and product penetration targets)• Set and review the Partner’s commission scheme.• Identify and highlight operational and performance problems and provide support for corrective action implementation. Show less