Suren David

Experience

• 

  Ohio Mulch Supply

  Mar 2011 - Sept 2014

  Yard Worker

  Adept at organizing meetings, managing inventory, training and supervising staff, and implementing processes and procedure to improve the day to day operation of the store and how it worked nearby stores to address lot space use and needs to promote higher profits for the store.

• 

  Hollister Co.

  Dec 2012 - Jan 2013

  Impact
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  Ladder Web Solutions

  Nov 2014 - Jun 2015

  Sales Representative

  Worked with a start-up company in the technology industry to assist in selling products and services targeted towards improving the quality of technology on campgrounds across America. Services sold included technical support, web development and mobile integration for websites, and products included a reservation system specifically for campgrounds and integration of cloud technology.

• 

  Harrisons On Kenny

  Jan 2015 - Nov 2015

  Kitchen Staff

  Team member in a 4 person kitchen to prepare the cooking stations and ingredients, stocking each station, serving food, and closing the kitchen.

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  Bibibop Asian Grill

  Dec 2015 - Jan 2017

  Kitchen Staff

  Assisted with multiple aspects of the store to support and maintain a high level of standards, which include line cook, prep cook, back of house kitchen, customer service representative.

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  Geek Squad

  Jul 2017 - Aug 2018

  Consultation Agent
• 

  Agility Partners

  May 2018 - Dec 2018

  Restaurant Support Analyst
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  The Wendy's Company

  Dec 2018 - Oct 2020

  >Subject Matter Expert on Restaurant Technology Support Policies and Procedures.Update, review, and validate knowledge documents for an overseas 3rd Party Helpdesk.>Escalation contact for Restaurant Technology Division IT Managers>Assist in providing IT Governance over an overseas 3rd Party Helpdesk.>Continually worked to transition services from domestic to overseas helpdesk, and creating new support documentation suited to new workforce >Assisted in training of helpdesk management personnel>Provided daily reporting to leadership, developed reports to track productivity, and points of interest Show less >Conduct significant analysis and/or information gathering and independently develop approaches to resolutions>Approve escalations of store issues outside of the department or approve billable vendor assistance with supported issues >Monitor support center activity and assist in ensuring metrics such as the speed of answer and service levels are met>Increase Tier 1 support performance and knowledge through coaching in troubleshooting issues, writing of knowledgebase articles, and leading small training classes >Coordinate efforts between different teams among Wendy’s IT department for practical store solutions to software issues and hardware constraints Show less >Assist with tier one support for Wendy’s proprietary restaurant technology systems for restaurants across the US and Canada >Used effective problem solving and decision making tailored specifically to leadership's action plans. Set standards for accountability for myself and other team members>Assisted with the conversion of stores from an EDC payment system to an ACI payments system>Assisted in troubleshooting and reporting on mobile order deployment issues as it was deployed to each store across North America >Worked with technicians from a variety of different vendors for installations and repairs to ensure success for the customer with minimum impact on business>Escalation Management Team Role: Collaborated with management and vendors for resolutions to high priority store issues >Project: Evaluated stores system requirements and impedances for mobile ordering deployment prior to deployment Show less

  • Support Specialist

    Mar 2020 - Oct 2020

  • Escalation Technician

    Sept 2019 - Feb 2020

  • Restaurant Support Analyst

    Dec 2018 - Sept 2019
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  PNC

  May 2021 - now

  Software Developer (Automation and Quality Assurance Lead)