Omar Salah

Experience

• 

  Venus company

  Jan 2017 - Jan 2018

  Sales Representative

  Was Responsible for Storing bills and check them with the actual expenses • Working on Excel • Responsible for the inventory system • Coordinating with other team members and departments to optimize the sales effort • Check if shortages exist • Responsible for Withdrawing Money • Selling Electronic Stuff • Dealing with Customers • Calling potential customers to explain about company products and encourage purchases

• 

  CIB Egypt

  Apr 2021 - May 2021

  Internship Trainee

  training for one month at Cib bank

• 

  Elmenus

  Aug 2021 - Sept 2022

  Customer Service Specialist

  Respond to customer queries in a timely and accurate way, via phone, email, or chatIdentify customer needs and help customers use specific featuresMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolved

• 

  InstaShop

  Sept 2022 - now

  As a Senior Quality Assurance specialist for the Merchant team, I ensure that shop performance remains optimal and report any declines. I manage a team of 22 members, overseeing their breaks and daily tasks, similar to SME responsibilities. I provide support for both user and merchant team QA members, totaling more than 50/60 members. Additionally, I offer floor support when needed and sometimes cover Team Leader tasks.Dealing with (POC) shop managers to ensure they meet performance standards, specifically regarding late preparation or delivery. I provide detailed feedback on each new team member after coaching sessions, helping them learn their new tasks. Show less -Ensure that the delivery process completed within the promised time.-Insure that the highest quality assurance standards of services are being met.-Support partners technically when required.During this time, I worked as a delegate for the Customer Experience team. I was responsible for assigning tasks to team members working with me and aligning their breaks. I provided daily support to team members in terms of the knowledge base and handled manager calls and escalations.-Provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement.-Convey processes with the partnered shops.-Keep the shops employee’s schedules updated & manage delivery fleet.-Provide support for the team on daily subtasks & projects as to identify next area of growth. Show less

  • Senior Quality Assurance Coordinator

    Jan 2024 - now

  • Quality Assurance Coordinator

    Sept 2022 - Jan 2024