Alba Morales

Experience

• 

  Broward College

  May 2004 - Jan 2007

  Enrollment Service Officer

  Student admission and registration for all the programs offered at that time.Consoled students in regards to educational and professional goals.Communicated with the registrar's officer to review and process requests for requirements waivers.Attended recruitment and admission events for prospective students.Database Management student's records.Answering the phone, clerical office duties and generate reports using excel and word.

• 

  MotionPoint

  Feb 2007 - now

  Spearheaded all day-to-day operations of Quality Assurance department including all resources and expectations while ensuring the fulfillment of all departmental goals and objectives. Led cross-functional teams of quality assurance analysts, team leaders, and their functions. Optimized workflow procedures by planning and executing company policies, as well as supported the implementation of strategies set by upper management and ensured smooth running of all processes. Leveraged strong strategic insight in drive the overall growth of Quality Assurance Department. Developed and led high performance quality assurance team for testing internally developed Software applications. Played a pivotal role by acting as Product Owner and Business Analyst for the internally developed automation tool. Streamlined the overall testing process by designing and implementing the automation new workflow. Improved overall departmental and organizational growth by accepting ownership for two additional workflows including Website crawler and Google Analytic profile set up to add value to job accomplishments. Directed and guided the Quality Assurance team to get the ISTQB (International Software Testing Qualifications Board) certification with a goal certify the whole team while 50% of the members already passed the certification. Participant of the Business Improvement Group 2015. Show less Handled all staffing initiatives which included: recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees to achieve performance goals and objectives. Expertly communicated job expectations through effective application of policies and procedures, planning, monitoring, appraising, and reviewing employees’ job contributions and compensation actions. Launched new tool Inflectra - Spira Team Module used to manage, document test cases, project requirements and release notes and resulted in achieving quality assurance operational objectives. Enhanced efficiency of QA automation process by introducing the new tool Unified Functional Testing (UFT) software, formerly known as HP QuickTest Professional (QTP), which enabled to manage, create and maintain test document cases for all functional areas of the multi-languages websites. Rendered exceptional quality assurance and management practices to improve product quality by investigating customer complaints and developing corrective action and training methods. Resolved and troubleshoot technical problems escalated by the QA Analyst and QA Testers, as well as oversaw and reviewed documentation before the website launch. Met and exceeded all performance objectives by delivering all projects within decided time frame. Facilitated the Client Service Team in handling customer's calls. Managed Initial Conversion projects including redesigns and additions to scope as well as Maintenance projects on a daily basis. Show less Employed best in class quality assurance practices in analyzing projects requirements to define and create test plans and test strategies. Designed and wrote test cases for functional areas on the site and pass them to get automate. Successfully identified and documented defects, errors, and inconsistencies in application source code and design. Effectively executed automated test cases throughout the project testing phase to ensure proper functioning of software applications in line with product specifications. Ran functional, regression, and user acceptance testing of Multi-language sites including overall look and feel and responsiveness to cross-browsers and mobile devices. Made an effective use of defect tracking tool to log and track defect found during cross-browser/mobile devices testing. Wrote release notes and test coverage for the Project Manager Simultaneously managed multiple projects while meeting all delivery deadlines. Delivered 3 to 4 projects per month. Utilized knowledge of HTML, CSS, JavaScript, Charles proxy tool, browsers plug-ins such as Web Developer tool, Firebug, and Multi-links for effective testing of applications. Show less

  • Director of Quality Assurance Automation

    Mar 2013 - now

  • Quality Assurance Manager

    Jul 2008 - Mar 2013

  • Quality Assurance Analyst

    Feb 2007 - Jul 2008