Teri Sue Johnson

Experience

• 

  Oceaneering

  May 2001 - Jul 2007

  Assured highest-quality products and services were utilized by NASA and commercial industries by collaborating with customers, suppliers, and internal management to resolve quality issues, perform supplier audits, host customer audits, and conduct final hardware reviews. Championed team objectives by managing design reviews, requirements development, and sign-off for a variety of project assignments, including Shuttle Thermal Curtains, tethers, hooks, BRT, modified torque wrench, mini-workstation, and tool bags.Key Accomplishments:• Recognized by NASA for my heat treatment investigation which ensured continued space walks.• Reduced non-conformance reports by 50% and closure time by 55%.• Acted as a key player on the Configuration Control Board (CCB) and Material Review Board (MRB). Show less Supported this two-year engineering rotation program by designing deck layouts for offshore projects, testing for umbilical design and development, designing and testing the Jetter Skid, designing and testing the Subsea Pig Launcher, and managing the quality of supplied parts. Ensured traceability, quality, and regulatory compliance by compiling quality records and design books.Key Accomplishments:• Optimized equipment utilization by customizing deck layouts.• Reduced manufacturing time by 15% through the development and testing of umbilical designs. Show less

  • Quality Engineer

    Oct 2003 - Jul 2007

  • Design Engineer

    May 2001 - Oct 2003
• 

  Schlumberger

  Jul 2007 - Dec 2013

  Quality Compliance Champion

  Acted as a key player in the maintenance of Schlumberger's QMS through barcode integration for all products, internal ISO audits, and external ISO audits. Drove team performance by developing and conducting training on ISO standards, concurrent lifecycle management, calibration, nonconformance, and quality records.Key Accomplishments:• Established highly effective teams by developing accurate job descriptions and identifying crucial skills and required experience.• Developed criteria for key quality processes and measurements which resulted in reduction of process time, improved control of quality processes, and overall quality improvement.• Reduced upload and review time of traceability records by 75% through an upgrade of the business system database.• Team lead for the Kaizen project, which resulted in reduction of internal cycle time from 17.4 to 8 days, process steps from 85 to 30, 100 miles per day, and yearly savings of $142K. Show less

• 

  Swire Oilfield Services

  Jan 2014 - Nov 2014

  Quality Assurance Manager - North America

  Fulfilled the company's quality control needs by managing personnel, practices, and objectives of the Onshore Water Services and Offshore Quality departments. Standardized best practices by developing onshore and offshore ISO certifications and Quality KPIs.Key Accomplishments:• Optimized manufacturing processes for the Master Link Investigation in conjunction with Shell.• Defined Quality Management System requirements to achieve ISO 9001 certification.

• 

  FTO Services

  Nov 2014 - Aug 2015

  Quality Manager

  Ensured delivery of high quality products and services by defining this start-up company's Quality Management System and guaranteeing adherence to established best practices. Improved operational functions by analyzing business needs, identifying areas where processes could be improved, and managing all aspects of continuous improvement. Drove standardization and transparency by maintaining SharePoint Administrator and document control for all projects.Key Accomplishments:• Improved team efficiency by training employees on all aspects of the QMS and Operational Excellence Management System.• Maintained the following certifications: ISO 9001:2008; ISO 14001:2007; OSHAS 18001:2004. Show less

• 

  MB Financial Bank

  Dec 2017 - May 2019

  VP Application Testing Manager

  At MB, I oversaw the organization's application testing function – both internal resources as well as outsourced teams. I directed the Quality Assurance team, User Acceptance team, and the Lines of Business team on testing methodologies, safeguarding compliance with bank policies and industry best practices.• Maintained the application testing strategy, supporting both Waterfall and Agile development.• Managed the testing team consisting of FTE/contractors who evaluated, tested, and validated application development, and updates/upgrades prior to implementation.• Provided oversight to third party vendors/contractors as related to the testing lifecycle, including integration, system, performance, and regression testing.• Testing was completed on time, per customer specifications and moved into production without zero interruption due to a robust test plan, test cases and testing execution using Waterfall and Agile methodologies.VP - Application Support ManagerHere, I led the team that maintained, supported, and improved the organization’s mission-critical software applications and formed part of a greater team responsible for enhancing MB Financial Technology's competitive edge. I applied proven communications, problem-solving, and leadership skills to guide and assist the user group on issues related to design, development, and deployment of business-critical information and software systems.• Reviewed/analyzed the effectiveness and efficiency of existing applications; developed strategies for improving or leveraging these systems by updating policies and procedures and implementing best practices.• Coordinated the application management team and resources to deliver quality services in accordance with strict timelines and SLAs.• Achieved successful deployment of software upgrades, new implementations, and daily customer support in alignment with customer requirements and expectations. Show less

• 

  Fifth Third Bank

  May 2019 - Aug 2020

  Manager QA Testing

  In this role, I led risk management by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. While operating within the bank's risk appetite, I achieved results by consistently identifying, assessing, managing, monitoring, and reporting on risks, and leveraging that information to develop effective risk mitigation strategies.Key Accomplishments:• Partnered with a global multi-disciplinary team to ensure quality delivery of software products through both Waterfall and Agile methodologies.• Ensured adoption and utilization of Quality Assurance (QA) best practices, common terms, artifacts, tools, technologies, and communications for consistency throughout.• Recommended and implemented improvements to QA processes/tools to increase the efficiency and effectiveness of the team.• Shaped and drove strategic initiatives to implement new technologies, tools, and processes within the QA organization. Show less

• 

  Oceaneering Space Systems

  Nov 2020 - now

  EVA Tools and Crew Aids Sr. Project Manager