Md. Subbir Newaz Khan

Experience

• 

  Khan Builders

  Jan 2010 - Mar 2012

  Project Engineer
• 

  Bangla Trac Limited - BanglaCAT

  Jan 2012 - Mar 2020

  Led the Product Support (E&T) team at Bangla Trac Limited - BanglaCAT to achieve sales targets and ensure customer satisfaction. • Provided round-the-clock support to fleet customers and assisted the sales team in closing deals.• Prepared spare parts sales offers and supported clients in decision-making for engine overhauls. As a Senior Product Support Engineer at Bangla Trac Limited - BanglaCAT, I successfully managed customer relationships and sales targets through effective communication and inventory management.• Coordinated with the team to meet sales targets and address customer queries.• Managed spare parts sales offers and inventory to ensure future availability.• Attended customer sites with service personnel to resolve critical issues. Led maintenance and troubleshooting teams for Caterpillar Gas and Diesel Generators, ensuring efficient repairs and customer satisfaction.• Communicated effectively with customers to analyze complaints and provide suitable solutions.• Managed technical team preparations for site visits and coordinated with superiors for technical issues. Led the development and implementation of a Service Performance Allowance scheme through ERP data.• Improved Service Reporting system for in-house and on-site work.• Provided guidance to Technical Communicators on electrical issues.

  • Assistant Manager

    Jan 2018 - Mar 2020

  • Senior Product Support Engineer

    Jan 2016 - Jan 2018

  • Workshop Service Administrator

    Jan 2014 - Jan 2016

  • ERP & Service Co-odination

    Jan 2012 - Jan 2014
• 

  Dream Power (BD)

  Jan 2021 - Jul 2022

  Business Development Manager

  Led the sales team at Dream Power (BD) to identify and resolve client concerns, discover new business opportunities, and analyze market potential. • Developed new relationships to grow business and expand company reach.• Coordinated sales team to achieve individual and organizational goals.• Closed new business deals by negotiating contracts and integrating requirements with business operations.

• 

  The Food Hub AS

  Jan 2025 - now

  Junior Event Manager and Environment & Sustainability Advisor

  As a Junior Event Manager and Environment & Sustainability Advisor at The Food Hub AS, I successfully planned and executed sustainability events, developed strategies, and advised on environmental best practices.• Coordinated with stakeholders for seamless event operations.• Implemented sustainability strategies for the company.• Advised management on environmental issues and best practices.