Prasanna Kumar

Experience

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  Wipro

  Apr 2007 - Dec 2011

  Tech Lead

   Over 9+ years of IT Experience at Wipro Technologies as SCCM/Windows Administrator/Deployment Engineer. Leading and managing the large team of deployment and migration resolving issues come up during migration and a smooth handover to the BAU team for continue support. Managing Large SCCM Infrastructure Using SCCM 2012. Setting up Altiris Infrastructure, Migration and deployment of OS and applications on large Client environment. Worked as SOE Build engineer to create SOE using ImageX, DISM, MDT 2013, SCCM2012. Modify the drivers and patches/Upgrades/SP for the existing image as per the requirement. Experience in developing images for Desktops/Laptops, Implement Group policies and roll out the same to end user machines as per deployment plan. Experienced in supporting deployment issues for Desktops/Laptops. Have Experience in SCCM and Altiris Deployment tools in the Migration projects. Have good knowledge in VB scripting and PowerShell scripting customize the script to ensure correct installation/functioning of the Application. Have good experience in working with new technologies such as 1E Shopping, Windows Intune, KMS Implementation, Nexthink, and Juriba Tools. Installing Configuring and Troubleshooting of Windows 2000/2003 servers. Setup and working in Active Directory Services. L2 Customer technical support for AD & Messaging global clients. Installing Configuring and Troubleshooting 2000 / XP professional/Windows Vista. Microsoft Outlook client support. Providing support for SUN ERP and JD Edwards Applications.  Working on with the Service centre, DWNG tool, SM-7 ticketing tool and monitoring the tool if any issue corps. Creating Incidents and change tickets and monitoring the same until the change. Expertise in key processes like Incident, Problem and Change management (ITIL). Experience in ITIL framework and processes. Show less

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  Wipro

  Apr 2007 - Feb 2019

  Tech Lead

   Over 9+ years of IT Experience at Wipro Technologies as SCCM/Windows Administrator/Deployment Engineer. Leading and managing the large team of deployment and migration resolving issues come up during migration and a smooth handover to the BAU team for continue support. Managing Large SCCM Infrastructure Using SCCM 2012. Setting up Altiris Infrastructure, Migration and deployment of OS and applications on large Client environment. Worked as SOE Build engineer to create SOE using ImageX, DISM, MDT 2013, SCCM2012. Modify the drivers and patches/Upgrades/SP for the existing image as per the requirement. Experience in developing images for Desktops/Laptops, Implement Group policies and roll out the same to end user machines as per deployment plan. Experienced in supporting deployment issues for Desktops/Laptops. Have Experience in SCCM and Altiris Deployment tools in the Migration projects. Have good knowledge in VB scripting and PowerShell scripting customize the script to ensure correct installation/functioning of the Application. Have good experience in working with new technologies such as 1E Shopping, Windows Intune, KMS Implementation, Nexthink, and Juriba Tools. Installing Configuring and Troubleshooting of Windows 2000/2003 servers. Setup and working in Active Directory Services. L2 Customer technical support for AD & Messaging global clients. Installing Configuring and Troubleshooting 2000 / XP professional/Windows Vista. Microsoft Outlook client support. Providing support for SUN ERP and JD Edwards Applications.  Working on with the Service centre, DWNG tool, SM-7 ticketing tool and monitoring the tool if any issue corps. Creating Incidents and change tickets and monitoring the same until the change. Expertise in key processes like Incident, Problem and Change management (ITIL). Experience in ITIL framework and processes. Show less

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  Mercedes-Benz Research and Development India

  Feb 2019 - Aug 2021

  Principal Consultant

  Areas of Work: Microsoft Windows Server product lifecycle/Datacenter Operations/Patch Management/VMware MS-Azure/solutioning/Release management/SCCM Deployment/PowerShell Automation

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  Infosys

  Aug 2021 - now

  Technology Lead