Annabelle Johnstone

Annabelle Johnstone

Work Experiance

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location of Annabelle JohnstoneHigh Wycombe, England, United Kingdom

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  • Timeline

  • About me

    Technical Support Agent

  • Education

    • Wycombe High School

      2008 - 2014
      A-Levels

      Activities and Societies: Drama Club, Chamber Choir, ICT Leader, Drama Leader, French Tutor, Drama Productions, Year 8 Drama Festival Leader, Music Tour traveling to Poland, Hungry and Slovakia A Levels:● French (A)● Drama (B)● ICT (B)GCSE's:● 12 A*-C (Maths-A, English-A)

    • University of Reading

      2014 - 2017
      Information Technology with Industrial Year First-Class BSc Honours Degree

      Activities and Societies: Athletics Society

  • Experience

    • CHEN. J. Mark Avocat

      Jul 2010 - Jul 2010
      Work Experiance

      Shadowed an independent French lawyer● Gained valuable insight into French Law● Understanding of day-to-day court procedures● Expanding French vocabulary ● Increased confidence in the French language

    • K Downs Swimming Pools

      Jun 2012 - Sept 2012
      Shop Assistant

      Part time job helping with stock control and pricing.● Involved in the daily procedures of running an independent retail outlet ● Customer service experience

    • Clock

      Jul 2015 - Jan 2016
      Placement Project Manager

      Responsible for the delivery of projects to a deadline. ● Gained valuable insight into Project Management and its methodologies● Heavily involved in client communication ● Responsible for the organisation of teams● Communicating business requirements ● Organisation of meetings and meeting agendas● Understanding the steps involved in project delivery ● Aiding communication between team members In addition to this, I also organised the support system.● Responsible for managing issues/bugs submitted by clients● Answering any queries and keeping up client communications● Managing the internal bug resolution process from initial report to final production release Show less

    • Costa Coffee

      Jan 2016 - Mar 2016
      Barista Maestro
    • BeSeen Marketing Ltd

      Mar 2016 - Jul 2016
      Intern
    • Content Guru

      Oct 2017 - Jul 2019
      Support Engineer
    • SquaredUp

      Jul 2019 - Aug 2022
      • Product Advocate

        Jun 2022 - Aug 2022
      • Customer Support Engineer

        Jul 2019 - May 2022
    • Vita Mojo

      Nov 2022 - now
      Support Engineer
  • Licenses & Certifications

    • PRINCE2® Foundation Certification Training

      AXELOS Global Best Practice
      Oct 2019
    • ITIL Foundation in IT Service Management

      AXELOS Global Best Practice
      Nov 2018
    • PRINCE2® 2017 Practitioner

      AXELOS Global Best Practice
      Oct 2019
    • Driving Licence

      Driver and Vehicle Licensing Agency (DVLA)
      Sept 2014
    • ITIL Practitioner

      AXELOS Global Best Practice
      May 2019
  • Honors & Awards

    • Awarded to Annabelle Johnstone
      French Award - Nov 2014
    • Awarded to Annabelle Johnstone
      Grade 6 Music Theory ABRSM Merit
    • Awarded to Annabelle Johnstone
      Grade 6 Singing ABRSM Merit
    • Awarded to Annabelle Johnstone
      Grade 8 Drama Trinity Guildhall Distinction