Mohammed Sajid

Experience

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  THE WORLD OF LEATHER LTD

  Jan 1996 - Jan 1999

  Sales Advvisor

  • Assurant le bon fonctionnement du magasin de façon profitable et efficace.• Optimisant des possibilités commerciales. • Maximisant des normes de services à la clientèle.• Respectant les procédures et la politique de la société commerciale.

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  Cartier

  Jan 2001 - Jan 2007

  Department Supervisor

  • Responsible for managing the diagnostics department and boutiques workshops.• Liaising with manufacture on quality issues and feedback• Improving lines of communication between the departments.• helping in improving internal systems, procedures, and providing support to the admin staff in answering clients queries.

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  Cartier

  May 2007 - Nov 2008

  Project Manager

  Project Manager (Chef de projet)Follow-up the developments of Haute Horlogerie (fine watch-making) projects for SAV validation, responsible for development of tools for new lines, and also providing technical support to the markets worldwide, in relation with any queries regarding identification of products and general information. Participation in global Projects like kit-boxes and diagnostics.

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  Richemont

  Jul 2011 - Dec 2016

  Technical Customer Service Manager

  Responsible for implementing policies, strategies and procedures to ensure improvement in the lead times & respecting the quality of work, on the central platform and the SAV facilities in the outlets.• Responsible for management of the technical departments for watches and jewelry.• Ensuring the quality control of the work produced by all the workshops.• Ensuring proper management of spare parts stock and inventory in the workshops.• Statistical management of the technical department monitoring production and QC feed-back.• Recruitment and training of internal watchmakers and jewelers with brands support.• Administrative and operational relationship with Customer care manager and the team.• Monitoring and respecting KPI’s for all the brands.• Collaborating with brand managers to improve and provide an exceptional service to our clients. Show less

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  Xupes Ltd

  Jan 2017 - Jul 2019

  Head of watchmaking (After Sales Service)

  • Development of the watchmaking department for After Sales Service.• Recruitment and training of watchmakers and polishers to work on accredited high-end brands.• Implemented improved procedures to ensure high quality of work and minimise return jobs.• Acquired accreditation from well known high-end brands for the company,• Implemented procedures to establish servicing cost for the purchasing department for mutual benefits for the departments and the company. • Managing the After Sales Service team and ensuring the day-to-day functioning of the department. Show less

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  ZENITH Watches

  May 2021 - now

  • Head of Technical Department

    May 2021 - now

  • Workshop Manager

    May 2021 - now