Richard Gimber

Experience

• 

  Bank of America

  Jun 2000 - Feb 2016

  Help Desk Support Technician

  Help Desk Technician, Bank of America, NYC, NY June 2000- Feb 2016• Provided all aspects of corporate Help Desk IT technical support to 700+ users via Help Desk calls and tickets for a great variety of hardware and software issues with end users and management• Consistently delivered proactive customer support for corporate users resulting in an average score of 9.5 out of 10 on satisfaction surveys• Utilized ticketing software to troubleshoot application and system issues with users• Involved in large scale operating system upgrades and deployments of Windows 2000, Windows XP and Windows 7• Gave PC, hardware, and printer support to a great variety of end users• Supported a great diversity of proprietary applications• Maintained documentation for processes and problem resolution• Covered several locations country wide for a wide array of business units• Worked on various weekend projects such as migrations, department moves, additions, and changes to ensure business continuity• Configured PC’s, laptops and mobile phones to client needs and corporate standards • Participated in software rollouts and testing of critical business applications• Resolved complex desktop issues with highly proficient customer service and follow up skills• Performed disaster recovery testing with end users and reported results to Project Managers• Excellent communication and writing skills. Created and distributed a widely read monthly desktop technology newsletter• Established and maintained relationships with Project Managers and vendors during bank initiatives and undertakings Show less

• 

  Reliable Service Systems

  Feb 2016 - now

  Technical Support

  • Project assistant for IT System and Computer repair projects for client offices Long Island and NYC• Excellent interaction with customer and business contacts for all repair and support needs