Anuroop G

Experience

• 

  Amazon

  Sept 2018 - Oct 2019

  SDS associate

  Handling different customers from US, assisting them in the activities, providing payments based on the work.Built strong relationships with field operations team to support business development opportunities and improve service.Established and monitored customer service standards by employing recognized and comprehensive benchmarks.Organized customer information and account data for business planning and customer service purposes.Provided excellent customer service by efficiently resolving issues and responding to inquiries.Listened to customers' questions and concerns to provide answers or responses.Maintained consistent communication with the leadership team to manage customer service effectiveness by monitoring performance and assessing metrics. Show less

• 

  Searches & Sourcing Consultants

  Mar 2020 - Apr 2020

  Operations Executive Intern

  Evaluated strengths and weaknesses of candidates through effective screening processes.Conducting initial interviews and pre-screening assessments.

• 

  Team 4 Progress Technologies

  Mar 2021 - Mar 2021

  Recruiter

  Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Show less

• 

  Amazon

  Jun 2022 - now

  Oversaw and managed all leave of absence (LOA) and benefits processes in US Region.Ensured compliance with local employment laws and regulations in all HR processes and documentation.Maintained an up-to-date Knowledge Base on policies, procedures, and FAQs, sharing knowledge and experience with colleagues.Developed and implemented a comprehensive LOA management system, resulting in improved efficiency and reduced errors.Collaborated with cross-functional teams to ensure seamless and high-quality delivery of HR services such as onboarding, offboarding, and statutory reporting. Show less

  • Human Resources Assistant PXT

    May 2024 - now

  • Human Resources Specialist

    Oct 2021 - Jul 2024

  • Human Resource Training Partner

    Jun 2022 - May 2023