Martial Denu

Experience

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  Bank of Central African States (B.E.A.C)

  Aug 2008 - Oct 2008

  Network Analyst (Intern)

  - Information network security (Symantec EndPoint : server configuration and clients deployment; SuSE Linux Firewall installation and configuration) - Establishing security policies with Novell e-Directory Managing Novell network services (FTP,DHCP, messaging, distributed printing, users’ accounts) - Performing software’s migration and upgrade Solving problems related to IT (hardware, software, network)

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  RINGO S.A.

  May 2010 - Jun 2011

  IT Support / L2 NOC Engineer

  L2 NOC EngineerLeading a technical support/network monitoring team working in shift 24*7, setting and monitoring performance key indicators for trouble tickets resolution.-- Monitoring network nodes, detecting outages reported by the monitoring system (alert) or by the customers-- Provide Level 1 and Level 2 customer support and ticket resolution within set frames of time-- Incidents escalation to Level 3 engineers if necessary-- Act as central point of contact between network users and field engineers-- Keeping a direct contact with third party to ensure problem resolution within set time frames-- Reporting on team performance, network status, trouble tickets resolution-- Planning the support quality by defining targets to ensure customer satisfaction (SLA) Show less

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  Duo Expertise

  Sept 2011 - Nov 2012

  Information Systems Analyst
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  UNIPAL Central & West Africa PLC

  Jan 2012 - Jul 2015

  IT Executive

  Responsible for the proper network administration, installation, configuration, maintenance and support of all company. Manage a corporate IT infrastructure including domain controllers, LDAP server, DHCP server, file server, distributed printing, web server, messaging server, Cisco switches, Cisco routers, firewall, wireless access points and WAN links.Environnement: Windows Server 2008 R2, Exchange Server 2010, Cisco, PRTG Network Monitor, Solarwinds, Realtime Netflow Analyzer, SAGE PASTEL, SQL Server, Hyper-V, Symantec.- Administration of Microsoft Windows 2008 R2 infrastructure servers.-Administration of Microsoft Exchange Server 2010 mail server.- Administration of Cisco routers and switches.- Network and servers’ performance monitoring.- Management of 90 workstations, 15 printers and 4 physical servers.- Diagnosis and resolution of complex system faults.- Level 1 support for SAGE SARI and SAGE PASTEL business applications.- Evaluation and recommendation for the purchase of equipment and software in accordance with requirements and company policy.- Supervision of IT contractors' work. Show less

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  Corrie MacColl Limited

  Sept 2015 - Oct 2020

  IT Infrastructure Manager
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  AMSCO (African Management Services Company)

  Nov 2020 - now

  IT Manager