Reece Chown

Experience

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  Sainsbury's

  Sept 2006 - Jul 2010

  Bakery / Team Leader

  Primary Tasks encompass:• Managing a team of up to 20 people.• Ensuring legal documents are completed each day and that my department was working within laws and guidelines set out.• Monitoring waste levels and working each day to keep this in target.• Ensuring my department reached regional and national targets of the company.• Ensuring schedules are completed and my department is within its allocated hours for up to four weeks in advance. • Interviewing new candidates for my department and ensuring the right people are hired. Show less

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  Musician

  Jan 2007 - now

  Musician / Singer / Songwriter

  I have been a solo artist and played in several bands over the last 10 years and played hundreds of gigs along the way. I supported McBusted at the London O2 Arena in 2014 and also write and record songs in my home studio.

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  Santander UK Corporate & Commercial

  Aug 2010 - Apr 2012

  Mortgage Litigation Consultant

  Primary Tasks encompass:• Comprehensive letter writing to customers, courts and external companies.• Liaising with my manager and systems development team to create and implement new framework into the Litigation team to increase productivity within FSA regulations.• Completing court documents and producing ad hoc documents of the highest standard as sound evidence during a court hearing.• Completing work in a very fast paced environment, ensuring all deadlines were met and the quality of my work was maintained at its high level.• Liaising with external companies, Courts, Bailiff’s and local councils to ensure the smooth running of the litigation process.• Setting up payment plans for customers with evidence of affordability to provide to the FSA.• Using negotiation and persuasion skills to calm customers and to help them to understand their current position within the litigation process and advise them that help is available.• Maintaining and updating customer and client information. Show less

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  Ibiza Rocks Group

  May 2012 - Sept 2012

  Singer / Guitarist
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  Allianz Insurance

  Oct 2012 - Apr 2013

  Sales Representative

  Primary Tasks encompass:• Taking high volumes of inbound calls.• Meeting strict quality assurance and compliance targets.• Fast and accurate data entry to ensure documents provided are valid and legal.• Using my initiative to solve customers’ queries and complaints.• Working within FSA regulation and guidelines.• Activating 7 day free insurance policies and upselling to an annual policy.• Using Oracle software to update and maintain databases.

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  YourCash UK & Ireland

  Apr 2013 - Mar 2018

  Within the IT team I am heavily involved in all aspects of an IT departments day-to-day running. I am solely responsible for the network infrastructure, writing scripts and code to improve tasks using various programming languages, provide technical support to offices across Europe, install and configure new hardware, and various other tasks. Being only a small team of 4, I have had exposure to a wide variety of software/hardware related issues, and have always been able to gain understanding and provide a solution in any situation I have been faced with. I am always looking to develop and am currently working to have a comprehensive armoury of development skills. These currently include (at varying levels): HTML, CSS, PHP, JavaScript, jQuery, WordPress, Bootstrap and Swift. Show less Primary Tasks encompass:• Keeping multiple monitoring systems up to date as well as installing and testing new monitoring software.• 2nd and final line of support for technical escalations from a UK and European helpdesk.• Travelling to customer sites in the UK and Europe to provide technical and network support in addition to training where necessary.• Creating and writing technical procedures to accommodate technical and non-technical users.• Writing various scripts for ATMs and to manipulate large data sets. Languages include HTML, DOS, Powershell, VB, PHP and MS SQL/MYSQL.• Interact with external suppliers to aide in fault diagnosis for ATM software and hardware faults.Key Achievements include:• Implementing a new version of Triton Connect and migrating 2000 ATMs from multiple older versions of the software to a new single version.• Created and implemented a new application for colleague’s to raise support tickets to my team.• Robust testing and reporting on a new Windows 7 build of software for our ATM estate.• Liaised with an external networking company, Azzurri, to help implement a new IP range across one of our ATM estates. This included helping setup our own internal core network. Show less Primary Tasks encompass:• Inbound/outbound dialing.• Maintaining composure to calm customers who have become frustrated by faults with their ATM.• Ensuring my technical knowledge is continuously kept up to date using my own time.• Adhering to schedules to call customers and to solve calls within a given timeframe.• Managing a heavy work load to stay within SLA’s.• Being a single point of contact for customers in my designated area of country.• Adapting my language to explain technical terms to a non-technical audience. Show less

  • Network & Infrastructure Engineer

    Jun 2016 - Mar 2018

  • Technical Services Agent

    Mar 2014 - May 2016

  • Customer Service Agent

    Apr 2013 - Mar 2014
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  FuseMetrix Group

  Apr 2018 - Apr 2019

  PHP Developer
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  Flavr Web Dev

  May 2019 - now

  Founder / Developer

  Mainly focusing on multi-platform app development, I have started a number of exciting projects that are due for release summer 2019. GetMeToIbiza, ProStats Football both available to download soon. We also develop bespoke, modern websites and time saving apps for Business’s of any size.