Manish Asthana

Experience

• 

  Tata Telecom

  Aug 1995 - May 1997

  Customer Support & Projects Executive

  Installation and Commissioning of Digital EPABXs. Owns resolution of client issues and manages customer expectations. Build ongoing customer relation for Expansion and Add-on sales.

• 

  Satyam Computer Services Limited

  Jan 1999 - Jan 2002

  Key Account Manager

  • Achieve sales quota based on assigned territory & accounts• Prospecting, qualification, business needs analysis & response to RFPs• Solution fitment using diverse technology platforms like Microsoft, Java, applications from Oracle, SAP, IBM, Broadvision, etc.• Training Business Partners on new product offerings and Customers on managing the implemented solution.

• 

  Oracle

  Jan 2002 - Jan 2009

  • Engage with C-level decision managers to establish value of Oracle core technology solutions• Provide presales support by analyzing customer requirements, and proposing the appropriate Oracle Technology solutions via demonstrations, proof of concepts and presentations for use by OracleDirect Sales Reps, partners and the OracleDirect SC Team. • Design, build and deliver Sales campaign assets like pitch, eNewsletters, iSeminar presentations and demonstrations. • Learn and maintain in depth knowledge of Oracle Technology solutions, and transfer knowledge to other OracleDirect Sales Consultants, DGC reps, and Sales Reps. Show less

  • Sr Sales Consulting Manager, Technology, APAC

    Jan 2007 - Jan 2009

  • Sales Consulting Manager, OracleDirect, India

    Jan 2004 - Jan 2007

  • Sales Consultant, Fusion Middleware & BI - OracleDirect

    Jan 2002 - Jan 2004
• 

  Oracle

  Dec 2009 - now

  1.Hired, led and retained a high performing team of CSMs across ASEAN and SAGE responsible for managing the entire customer lifecycle - onboarding, Go Live, Adoption & Advocacy2. Overachieved Financial KPIs of Net Retention Rate of 115%+ with renewals and expansion of the SaaS install base3. Successfully orchestrated resources across the ecosystem to manage escalations and drive positive customer experience 4. Represented the voice of customer and input to continuously improve internal processes and systems5. Recognized in the 2021 JAPAC “Mgr 180 Hall of Fame” Show less Leading a Team to drive New Business Development for Sales Cloud, Service Cloud, Marketing Cloud, HCM Cloud, ERP Cloud, EPMBI Cloud• Hire, manage and lead the business development team to achieve pipeline and influenced revenue quota• Coach reps to develop and execute on strategic plan aligned with country priority to achieve quota• Drive weekly opportunity and pipeline reviews with team to deliver accurate pipe forecast• Analyze customer intelligence, market trends, and pipeline gaps to drive programmatic execution• Host the monthly Pipeline and demand gen council with senior leadership to review pipeline health & revenue gaps• Drive operational excellence for continuous improvement in key metrics of customer centricity and productivity• Collaborate with marketing, product specialists, presales and senior leadership to drive enablement, execution and pipeline progression with the teams.• Drive digital and social selling Show less Previous roles in Oracle Singapore:2010-2011 - Director, OFM Programs & Customer Intelligence, APAC2009-2010 –Sr Business Development Manager, Fusion Middleware & Business Intelligence2007-2009 – Sr Sales Consulting Manager, Technology, APAC• Leading a team of 2 Senior Managers and 30 reps based in China and Philippines to drive customer intelligence and programmatic demand generation. • Engage Senior APAC & Regional stakeholders to create and align the Demand Generation strategy for the LOB, translate it into an execution plan and orchestrate it to successful implementation. • Collaborate, align & manage expectations with LOB Heads, Marketing, Product Management, Inside Sales & Presales teams. • Drive and Lead success of marketing campaigns as well as provide a LOB & product view of the business. Show less

  • Senior Director, Cloud Applications, Customer Success - ASEAN

    Sept 2016 - now

  • Director, Applications Cloud Business Development

    Jun 2013 - Aug 2016

  • Director, Asia Pacific Programs Office

    Dec 2009 - May 2013