Sayed Mohamed Ebrahim

Experience

• 

  Ghost computers

  May 2015 - Apr 2016

  IT Support Technician

  • Successfully mitigated a ransomware attack on a big client email server that was outsourced to us. The attack caused significant disruption to the operations, but we restored operations within a few days.• Optimized IT support processes, reducing client waiting time for PC and laptop repairs from 5 to 2 days while maintaining quality and enhancing client satisfaction.• Excellent communication and customer service skills, with the ability to build trust with clients and effectively explain technical concepts to non-technical.• Conducted hardware repairs, software installations, and computer assembly. عرض أقل

• 

  Ministry of Labour and Social Development

  Mar 2017 - May 2017

  Help Desk Technician

  • Troubleshot and resolved various hardware, software, and network connectivity problems.• Had a strong understanding of networking concepts and troubleshooting techniques.• Conducted comprehensive IT inventory checks, updating PCs and devices, and assessing their condition.• Provided timely support to internal users through phone calls and follow-up on support tickets.

• 

  Camera Action Media Production

  May 2018 - Apr 2022

  • Established and led the creative department from the ground up, which included hiring creatives, creating a positive work environment, and developing the necessary procedures and processes.• Played a critical role in steering the organization through the COVID-19 pandemic, achieving financial stability by reducing net loss by 82% and retaining all employees until reaching the break-even point.• Introduced the organization to Scrum agile for project management, used Kanban to track tasks, and trained employees to work with this methodology. This resulted in a high success rate.• Worked directly with clients to understand their needs and deliver creative and effective solutions that meet their requirements and budget, resulting in a high repeat business rate.• Managed the creative process from concept to completion. Directed and produced various videos, designs, and all marketing materials resulting in a high customer satisfaction rating. عرض أقل • Generated remarkable and coherent films for digital marketing content.• Had a strong understanding of animation principles and techniques.• Used various software to create motion graphics, including After Effects, Cinema 4D, and Blender.• Used a variety of skills, including content and script writing, digital drawings, audio editing• Started to work as a project manager and a leader for the creative department employees, which led to the organization promoting me to that position. عرض أقل

  • Art Director

    May 2019 - Apr 2022

  • Motion Graphic Designer

    May 2018 - May 2019
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  Next Level Trading

  Feb 2022 - Oct 2024

  Information Systems Administrator

  • Customized, modified, supported, and automated business operations through Odoo ERP System, increasing efficiency and reducing manual data entry.• Quickly resolved system failures and troubleshooting issues.• Upgraded and managed hardware and software, resulting in a reduction in IT costs.• Oversaw system performance and report generation, increasing customer satisfaction.• Managed user accounts, credentials, permissions, access rights, and storage allocations.• Developed and executed backup and recovery plans, resulting in a 0% downtime during system failures.• Offered technical support and training for staff, resulting in a high employee satisfaction rating. عرض أقل

• 

  TecPill

  Oct 2023 - now

  Odoo Developer

  • Odoo development within an Agile project framework, employing Python and JavaScript to develop and customize solutions that enhance business processes.• Utilized OWL, Odoo ORM, QWeb, and Studio for advanced customization and development of robust Odoo modules, ensuring seamless user experiences and improved functionality.• Implemented DevOps practices across development, staging, and production environments, integrating CI/CD pipelines to automate testing, maintenance, and deployment• Customized key Odoo modules, developing solutions such as an Odoo-OpenCart Connector, and Point of Purchase (POP) to meet diverse business needs.• Conducted extensive integration and unit testing, writing Python/JS unit tests and utilizing Tours to ensure high standards of quality and system integrity.• Integrated external systems using XML-RPC and JSON-RPC2 APIs, enhancing connectivity and data flow between disparate systems to support complex business operations. عرض أقل