Jonathan Hinds

Experience

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  Bakers Restaurant

  Sept 2012 - Dec 2017

  Kitchen Staff
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  Data Networks

  Jul 2014 - Aug 2014

  Implementor

  Implementation Team Member under Jeany Geist on ten week contract. Unpacking and Installation of 500 + iMacs.Installing and uninstalling software on 500 + Dell machines.Duplicating hard drives and re-configuring of 500 + Dell laptops.Changing the domains and simple network routing of 500 + computers.

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  IPR International

  Dec 2017 - Sept 2018

  Cloud Helpdesk Support Technician

  Worked with a team to monitor, maintain and administer customer backups using various backup software.Worked directly with customers to resolve connectivity networking concerns.Monitored VM resources via various in house tools and applications.Experience with vCenter, vSphere and maintaining resource allocation through various cloud platforms.Performed routine walkthroughs of datacenter facilities to ensure system environmental conditions are satisfactory.Worked with high level enterprise customers to fulfill specific requests when it came to maintaining the proper system environment.Experience with escorting customers on, off and around the premises while maintaining a friendly yet professional attitude. Troubleshoot customer concerns and ensure customer satisfaction through timely ticket resolution.Updating team members with the current status of a ticket via thorough documentation and verbal communication. Proficient in investigative skills and the use of the OSI model to gather documentation / information regarding open tickets.Implementing preventative maintenance to ensure and end to repetitive incidents. Building tools to improve the quality and efficiency of the everyday workflow. Show less

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  HOSTING

  Jan 2018 - Sept 2018

  Cloud Support Technician

  Manage and maintain all physical and virtual servers.Management of VMware vSphere, Windows, and Linux systems.Administration of multi-region AWS cloud environment.Responsible for maintaining secure backups for various workloads using a variety of backup software and techniques.Experience with the following technologies: CentOS, MySQL, Apache httpd, various firewalls, Microsoft Windows Server, Microsoft Office 365 or Microsoft Exchange, Vcenter, ESXiExperience working with application servers, web services, different databases, and networking at a troubleshooting levelExperience in planning and applying updates, upgrades, and patches to web softwareProviding telephone-based Information Technology support to all clientsReceiving calls, troubleshooting, and providing timely and accurate solutions to ticketsServing as the primary support interface to the clientsDocumenting, tracking and closing tickets accordinglyConfigure & Administer VPN access through various firewalls Show less

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  Zip Code Wilmington

  Oct 2018 - Jan 2019

  Technologist

  Studying core Java and various other languages, skills and techniques that follow the foundation of object oriented programming and design.Gaining experience working with a team on backend and frontend development for web, mobile and desktop applications. Learning database management and data structure design using MySQL.Experience working in an agile environment with peers to deliver completed projects on time. Utilizing communication, critical thinking and problem solving among a team of skilled developers in training. Training to use Git as a tool for version control and project workflow from professionals in the industry. Discussing real world challenges in the technology field with professionals working in the industry. Show less

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  SEI

  Feb 2019 - Apr 2023

  Software Developer

  As a software developer on an agile development team, I contributed significantly to enhancing and expanding an investment banking platform. My primary focus was developing and implementing new features and refining existing functionality to improve user experience and manage investment transactions efficiently.In my role, I utilized my expertise in Java and further honed my Angular, Apache Struts, and SQL Developer skills to deliver high-quality projects. I played an instrumental role in modifying the behavior of various user interfaces to streamline the tracking of investment transactions.Much of my tenure was dedicated to the Mutual Funds team, where I collaborated closely with my colleagues to ensure the seamless execution of high-volume transaction processing. By leveraging cutting-edge technologies such as Kafka and Spring Boot, our team successfully managed large-scale transactional data and improved overall system performance. Show less