Alexander Schmalzel

Experience

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  Harris Teeter

  Dec 2019 - Mar 2021

  Customer Service Management

  Repaired and maintained Receipt Printers and Cash Register Computers, ensuring seamless operation of POS systems. Handled phone inquiries, directing customers to appropriate services and support channels for problem resolution.

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  Spiffy — On-Demand Car Care

  Sept 2021 - Jun 2022

  Field Service Technician

  Primarily utilizing mobile applications for scheduling and communication, ensuring seamless coordination with clients.Skillfully handled a workload of 4+ clients daily, providing vehicle services and meticulously documenting work through pictures, demonstrating exceptional attention to detail.Served as technical liaison by supporting customers with app-related problems, offering guidance on resetting the application, and escalating complex issues to the IT department for comprehensive resolution. Show less

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  Freelance

  Feb 2023 - Feb 2024

  Computer Technician

  Utilized Remote Monitoring and Management (RMM) tools for proactive monitoring and maintenance of clients' operation systems including Windows and MAC OS.Successfully installed TVs and security cameras, ensuring optimal functionality and security for clients.Configured internet connections with setting up TCP/IP addressing for network connectivity.Installed and configured advanced antivirus software to shield systems from malware threats

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  Omicron Media, Inc.

  Feb 2024 - now

  Technical Support Specialist, NNTP Operations